‘The most informative course I have attended on Universal Credit so far.’
Housing Liaison Coordinator, Look Ahead
The Welfare Reform Act and the introduction of Universal Credit are dramatically changing how welfare benefits are delivered.
The Welfare Reform and Work Act 2016 will bring about further changes particularly to Universal Credit.
The housing element of Universal Credit will be paid directly to claimants and it will be essential that residents have the ability to budget and manage their money to ensure they do not incur rent arrears.
This training will consider whether rent arrears are inevitable and whether changes may need to be made to Rent Arrears policy. It will help housing staff understand the welfare benefit changes and their likely impact on residents, how to assist residents who have no budgeting skills and/or have significant debt, and how to assist residents maintain their tenancies and to respond to rent arrears.
The training is delivered against a background of rent arrears significantly increasing for tenants who are in receipt of Universal Credit.
Housing officers, rent arrears officers, income recovery officers, revenue protection officers, support officers or anyone advising or supporting residents to maintain their tenancy.
Meet the trainer
Stuart Freeman has trained for Shelter since 2010 and has over 30 years of experience in housing debt and welfare benefit advice. He gained a Masters Degree in Housing and Social Policy at the London School of Economics, has a Diploma in Housing and is a Chartered Institute of Housing member and a Fellow of the Royal Society of Health.
Stuart is a practitioner, trainer and consultant on housing, debt and welfare benefit matters and trains staff of Local Authorities, Registered Social Landlords and Community Groups. He has designed and delivered Financial Capability Courses and Workshops for residents.