This course is being run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.
After attending this practical course, you will:
- Understand the legal framework that underpins the decision making and appeals system
- Be able to advise on how to challenge decisions within time and when late challenges can be made
- Know how to write an effective mandatory reconsideration letter
- Know when and how to collect evidence at different stages during the mandatory reconsideration and appeal process
- Be able to understand and interpret the mandatory reconsideration notice and the DWP submission ahead of an appeal
- Be able to help people complete the SSCS1 appeal form
- Know how to construct a written submission to the Tribunal
- Know when it may be appropriate to withdraw an appeal
- Be able to access relevant legislation and case law in support of an appeal
- Be able to describe what people should expect to happen on the day of the appeal hearing including who will be present and their roles
- Understand the options for people who may lose their appeal.
Anyone working with working age adults who have a physical, mental, learning or sensory disability or health problem.
Meet the trainer
David Stickland has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.
David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.
Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.