Communication Skills

This course enables delegates to develop effective communication skills by exploring models of verbal vs non-verbal communication and influencing as well as strategies for listening and adapting your speaking style so that others will listen.

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

Course contains

  • What is meant by effective communication
  • How to establish rapport
  • A model of verbal vs non-verbal communication
  • Persuading others to listen to us
  • What poor listening looks like
  • Beyond active listening
  • Adapting your style to other's to get your message across
  • Applying techniques to written and telephone communication.

Learning outcomes

After attending this training participants will be able to:

  • Define effective communication and what it is not
  • Identify the seven strategies for rapport building
  • Understand the Mehrabian Model of verbal and non-verbal communication
  • Utilise 6 Principles of Influence for persuading others
  • Identify and avoid 4 common poor listening stances
  • Understand and utilise 4 levels of effective listening; from attentive to facilitative
  • Recognise the 4 personality styles and behaviour types
  • Adapt your own communication style so that others will listen
  • Utilise voice/word mirroring on the telephone and in written communication
  • Apply knowledge and strategies through the use of case studies.
  • Suitable for

    Any professionals wanting to enhance or develop their communication skills.

    CPD hours 0