Debt Advice: An Introduction

Run in partnership with The Benefits Training Co., this one-day course provides an overview of the debt advice process and helps staff support tenants and service users with debt problems.

For delegates attending our public training, the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email.

If you would like this training delivered to a group of 5 or more staff at your premises, please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

Course contains

  • Overview of the debt advice process: Slippery slope of insolvency; different forms of credit; liability for debt; emergency action
  • Priority and non-priority debt
  • Contacting the creditor
  • Income maximisation
  • Filling out a financial statement
  • Expenditure levels: negotiating with priority creditors; pro-rata calculations
  • Strategies for non-priority creditors
  • Common problems when dealing with creditors
  • National resources – Online, face to face and telephone.
  • Course objectives

    After this course, you will:

    • Understand the process of effective debt management
    • Know which debts are priority and which are non-priority
    • Have an overview of liability for debt including the Statute of Limitations Act
    • Understand how to effectively maximise income
    • Know how to prepare a financial statement.
    • Be able to calculate pro-rata offers to creditors
    • Understand how to deal with common problems with creditors
    • Know what national resources (including face to face, telephone and online) are available to help clients deal with debt and when it is appropriate to refer to them
    • Have access to advice regarding any debt question for 12 months after the course.

    Suitable for

    Anyone who works with clients with debt problems.

    Meet the trainer

    Michael Chambers is a welfare rights and money advice trainer with 25 years’ experience. He delivers training for LASA, Citizens Advice Bureaux, Sitra, local authorities and many other voluntary, statutory and charitable sector organisations. He is a team manager at Hertfordshire County Council’s Money Advice Unit, where he has worked since 1992. Michael manages the Unit’s training programme, which delivers benefits and money advice training to council staff and the private and voluntary sector in Hertfordshire.
CPD hours 5