Emotional Labour and Reflective Practice

This one-day course provides an overview of emotional labour. Emotional labour is the personal energy it takes for the purpose of addressing people’s feelings, making people comfortable, or living up to social expectations. It’s called “emotional labour” because it ends up using – and often draining – our emotional resources.
Delegates working with people at risk of homelessness require high levels of social skills and emotional intelligence. This course will help them to consider the impact of emotional labour and models of reflective practice and how to put their skills into practice.
Public course dates
Also offered in-house Information about in-house courses
Location Public Course Price
Places
  Standard   Commercial Concessionary
3 May 2018 London £130.00 £140.00 £120.00
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Course contains

  • What do we mean by emotional Labour?
  • Types of emotional labour
  • The hidden stress of emotional labour
  • Empowering communication skills with clients
  • Building resilience, personally and professionally
  • Defining reflective practice and how do we learn from it?
  • Critical reflection
  • An introduction to mindfulness, looking after yourself

Learning outcomes

After this course, you will be able to:

  • Describe the concept of emotional labour and consider the relevance of this to your role
  • Explore techniques such as communication skills, reframing and positive self-talk to support your resilience in the workplace
  • Identify support services available to you
  • Using reflective practice, develop you skills in managing your emotional well-being
  • An excellent reminder of ‘why I do this job’ and avoiding ‘job burnout’

Suitable for

Any worker delivering housing or support services to the public in any setting and their managers. The course is particularly useful for homeless services, night shelter staff, hostels, YMCA, Foyers, day centres, rolling shelters and floating support services.

Meet the trainer

Tracy Keane is highly qualified in the field of social care with extensive experience of management in Early years, Youth Justice, Children’s Homes, Crisis Counselling, Disability services and managing staff and teams of volunteers within the statutory, charitable and private sectors. Alongside her working life, Tracy has been a short term and respite foster carer for hard to place children and young people for many years. Tracy has set up new social care projects for different local authorities and charities and managed the funding for these to ensure their success including appropriate adult services, mentoring services and services to support young people and adults who go missing from home or care. In recent years Tracy has worked within the police service as an investigator on response teams, expanding her knowledge and experience in safeguarding and domestic violence and the criminal justice system in general. Tracy is now a freelance trainer and consultant, working with professionals in Health and Social care and enjoys sharing her knowledge and experience with other professionals.

CPD hours 5