Good Practice in Tenant Involvement

This course increases understanding of the methods for involving service users in consultation, information, participation and decision making, and enables delegates to improve communication with their service users.

NB: this course was previously called 'Effective Service User Involvement'.

Course contains

  • The benefits and barriers of involving service users
  • External drivers to service user involvement, including government policy and local strategy
  • Models of service user involvement
  • What makes a responsive service user involvement strategy?
  • Examples of how to involve 'need to reach' groups
  • Identify good practice by other agencies in the sector
  • Developing your own service user involvement action plan.

Suitable for

Front-line staff, managers and specialist involvement workers, who are responsible for developing, communicating and delivering service user involvement strategies within a housing and homelessness context.

CPD hours 0