Housing Benefit: Introductory

This course outlines the role of housing benefit within the wider welfare benefits system, and enables delegates to establish who can claim housing benefit and how it is calculated. Delegates will develop the confidence and knowledge necessary to give basic advice about housing benefit.


Course contains

  • Who can claim housing benefit
  • What housing benefit can pay for
  • How it is calculated
  • The claims process
  • Date of claim and date of entitlement
  • Discretionary housing payments
  • Getting decisions changed
  • The impact of Welfare Reform on housing benefit.

Learning outcomes

After this course, you will be able to:

  • Advise tenants on their eligibility for housing benefit
  • Understand how housing benefit is calculated
  • Be aware of changes in circumstances that affect entitlement
  • Know how to make a claim and when payment should start
  • Be aware of the most common problem areas and possible solutions
  • Have an understanding of how housing benefit will change, including the effect of Universal Credit.

Suitable for

All non-benefits specialist advisers working with clients for whom housing benefit is an issue.

CPD hours 5