This welfare reform update course is being run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email.
- The Universal Credit full service areas
- Changes of circumstances that can lead to a transfer to Universal Credit
- Claiming via the online account
- Managing a Universal Credit claim in the full service areas
- Work related requirements and digital signing
- The total household benefit cap - 2016/17 changes
- Exemptions from the total household benefit cap
- Changes to rent restriction rules for social sector rents
- Exemptions and Local Housing Allowance protected groups
- Other recent and future changes.
After attending this course, you will:
- Know which areas are affected by the full Universal Credit digital service
- Understand the process for claiming Universal Credit via the online account
- Understand how changes in circumstances affect claimants on the old system and when this leads to a claim for Universal Credit
- Know how the full Universal Credit digital service affects tenants and service users with health, disability and support needs as well as families with children and people in work
- Understand how the total household benefits cap changes in 2016-17 and how it affects Housing Benefit claimants with and without children
- Understand who is exempt from the total household benefits cap
- Be able to advise households on benefit cap exemptions and how to ensure tenants are protected correctly
- Be aware of the changes to rent restriction rules for social sector rents and the extension of the Local Housing Allowance rules
- Understand which rents are exempt from the Local Housing Allowance restrictions and when tenants should be protected
- Know how to challenge wrong decisions
- Have access to advice regarding any course-related question for 12 months after the course.
Anyone who works with tenants and service users of working age.
Meet the trainer
David Stickland has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.
David now combines training with working in frontline advice. He is the lead trainer at The Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.
Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.