- The Universal Credit full service areas
- Changes of circumstances that can lead to a transfer to Universal Credit
- Understand awards
- Getting paid
- How changes of circumstances affect Universal Credit
- Claiming via the online account
- Typical Universal Credit problems
- Trouble shooting
- Tackling the cap on total household benefits
- Recent and future changes, including:
- - changes to Child Tax Credit and Universal Credit child elements
- - changes to Employment and Support Allowance
- - restrictions for young people aged 18-21
- - changes to Universal Credit in respect of temporary accommodation
- - the new taper rate that came into force on 10 April for those claiming Universal Credit.
After this course, you will be able to:
- Understand how the welfare benefits and tax credits system has changed over the last year
- Understand the impact of Universal Credit (UC) full service as it is expands nationally
- Know how the full Universal Credit service affects tenants and service users with health, disability and support needs as well as families with children and people in work
- Understand how the total household benefits cap changes in 2016/17 and how it affects Housing Benefit claimants with and without children
- Understand the changes made to Child Tax Credit and UC child element from April 2017
- Understand the changes to Employment and Support Allowance and Universal Credit from April 2017
- Be aware of the changes to UC housing element for young people aged 18-21
- Have access to advice regarding any course-related question for 12 months after the course.
Anyone who works with tenants and service users of working age.
Meet the trainer
David Stickland has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.
David now combines training with working in frontline advice. He is the lead trainer at The Benefits Training Co. and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.
Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.