Housing Benefit: The Problem Areas

This one-day course focuses on the more complicated areas of Housing Benefit and how to challenge decisions effectively. A good working knowledge of Housing Benefit will be assumed. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.


If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Carmen on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

Course contains

  • The evidence requirement and claims processing
  • The exempt accommodation rules
  • Non dependant deductions - typical decision making errors
  • Under occupancy - taking in a boarder/lodger and other options
  • Temporary absence rules
  • Two-home rules
  • Tackling overpayments
  • Challenging decisions - reviews, supersessions and appeals.

Learning outcomes

After attending this course, you will:

  • Be able to advise on the claims process including the evidence requirements
  • Understand the exempt accommodation rules
  • Be aware of typical errors made by Housing Benefit decision makers when assessing claims which include a non-dependant
  • Understand the most effective options for social landlord tenants affected by an under-occupancy reduction
  • Understand the temporary absence and two homes rules for Housing Benefit
  • Know when a Housing Benefit overpayment is non-recoverable
  • Be able to challenge decisions effectively using supersessions, revisions and Appeals
  • Have access to advice regarding any course-related question for 12 months after the course.

Suitable for

Anyone who works with tenants of a council, housing association or private landlord. Delegates should have either attended introductory level training or have a good working knowledge of the housing benefit system.

Meet the trainer

David Stickland: London 9 August 2017

David has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.

CPD hours 5