- The evidence requirement and claims processing
- The exempt accommodation rules
- Non dependant deductions - typical decision making errors
- Under occupancy - taking in a boarder/lodger and other options
- Temporary absence rules
- Two-home rules
- Tackling overpayments
- Challenging decisions - reviews, supersessions and appeals.
After attending this course, you will:
- Be able to advise on the claims process including the evidence requirements
- Understand the exempt accommodation rules
- Be aware of typical errors made by Housing Benefit decision makers when assessing claims which include a non-dependant
- Understand the most effective options for social landlord tenants affected by an under-occupancy reduction
- Understand the temporary absence and two homes rules for Housing Benefit
- Know when a Housing Benefit overpayment is non-recoverable
- Be able to challenge decisions effectively using supersessions, revisions and appeals.
Anyone who works with tenants of a council, housing association or private landlord. Delegates should have either attended introductory level training or have a good working knowledge of the housing benefit system.
Meet the trainer
Michael Chambers: London 6 April 2017
Michael is a welfare rights and money advice trainer with 25 years experience. He has provided training for Child Poverty Action Group, LASA, Shelter, Citizens Advice Bureaux, SITRA, local authorities and many other voluntary, statutory and charitable sector organisations.
Michael is a team manager at Hertfordshire County Council's Money Advice Unit, where he has worked since 1992. Michael manages Hertfordshire's training programme, which delivers benefits and money advice training to council staff as well as the private and voluntary sector.
David Stickland: London 9 August 2017
David has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.
David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.
Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.