Introduction to Mediation Skills

An in-house course providing delegates with an introduction to mediation skills, looking at what mediation is, how mediation skills can be applied, identify good practice and explore communication skills.

Course contains

  • What is conflict?
  • What is mediation?
  • When is mediation used?
  • The role of a mediator
  • Benefits of mediation
  • Confidentiality
  • Preparing for mediation
  • Effective communication
  • Focused conversations
  • Possible outcomes

Suitable for

Managers, supervisors, human resource staff, housing/hostel staff, youth workers and anyone who, as part of their role, may be involved in conflict or dispute resolution.

Meet the trainer

Rob Hammond has been a trainer for Shelter since 2006 and has experience of working with not for profit, Local Authority, and corporate staff at all levels up to director as well as service users for various charities. Qualified in delivering leadership and management programmes, Rob is also trained in psychometric profiling and is licensed and accredited to use MiRo Behavioural Modes TM¬ and Strengthscope TM, both of which maximise individual and team potential. Rob has an honours degree in Psychology and a PG Dip in Integrative Counselling. Also trained as a coach, he combines these approaches as a Personal Consultant and practices as an Integrative Coach-Therapist. He is registered as a member of the British Association for Counselling and Psychotherapy (BACP). Rob’s work has a strong emphasis on personal development and engagement and receives consistently high feedback from delegates.

CPD hours 0