This course is being run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.
- Background and government aims
- Who can claim Universal Credit?
- Effect on the wider system
- How amounts are worked out
- Universal Credit elements
- The effect of income and work
- Claims, payments and changes in circumstances
- The single monthly payment and safeguards
- The Benefit Cap
- Work related requirements and claimant sanctions
- Tackling sanctions.
After attending this course, you will:
- Understand the background to Universal Credit and why it is being introduced
- Know how the gateway conditions and the full digital service operate
- Know how Universal Credit affects the wider benefit system
- Know how the 'cultural aspects' of Universal Credit affect claimants who continue to receive a payment from the old system
- Understand how Universal Credit amounts are worked out
- Be able to understand a typical Universal Credit award letter
- Be able to help people who cannot manage a single monthly payment of benefit
- Understand work-related conditions for Universal Credit and how to deal with sanctions
- Be able to advise people affected by the cap on total benefit
- Be able to initiate an appeal.
Anyone who works with claimants of working age.
Meet the trainers
David Stickland: London 25 April / Sheffield 21 June 2017
David has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.
David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.
Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.
Will Hadwen: London 17 August 2017
Previously a welfare benefits specialist for Citizens Advice, Will now works for Working Families giving employment and benefits advice to parents; for Child Poverty Action Group Scotland as a second tier adviser; and as a trainer for the Benefits Training Co.
He also contributes to Child Poverty Action Group's Welfare Benefits and Tax Credits Handbook, and is a former author of their Child Support Handbook. Will has trained for Gingerbread, the single parents' charity, as well as Advice UK and CPAG. He is a regular contributor to BBC Radio 4's Moneybox Live and has appeared on Sky News discussing welfare reform.