Introduction to Welfare Benefits

This practical course provides a comprehensive introduction to the benefits and tax credits system. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

N.B. Our January-May 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact with any queries rather than the venue direct).

If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

Public course dates
Also offered in-house Information about in-house courses
Location Public Course Price
  Standard   Commercial Concessionary
5 Feb 2019 Resource for London £150.00 £150.00 £150.00
- +
9 May 2019 Resource for London £150.00 £150.00 £150.00
- +

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

‘Very knowledgeable trainer, able to answer a range of questions. Good delivery of content.’

Executive Assistant, Single Homelessness Project

‘Really well presented, interesting and informative training.’

Grants Administrator, Teaching Staff Trust

Course contains

  • Factors that affect entitlement
  • The structure of the benefits and tax credits system
  • Benefit authorities
  • Benefit definitions - who can claim each benefit?
  • Benefits for different client groups
  • Understanding means tested benefits
  • - Claiming the right means-tested benefit - Possible better-off situations - Understanding amounts
  • Making successful claims and getting paid
  • Using the appeals system effectively
  • The impact of welfare reform.

Learning outcomes

After this course, you will be able to:

  • Understand how the benefits system is structured and the differences between contributory, non-contributory and means tested benefits
  • Know who can claim each of the benefits which make up the system
  • Have an awareness of the principles behind means testing and how the benefit authorities work out entitlement
  • Know which benefits can be paid at the same time and those which cannot
  • Be able to complete basic benefit checks to ensure people are claiming their likely entitlements
  • Be able to advise people on how to make claims and how to challenge decisions
  • Have an awareness of welfare reform and how the benefits system is likely to change.

Suitable for

This course provides an essential introduction for people who are either new to benefits work or require a refresher. Please note: we have a number of other benefits courses for staff who are either more experienced or purely interested in Universal Credit, including ‘Introduction to Universal Credit’, ‘Universal Credit in Practice’ and ‘Challenging Housing Benefit Decisions’.

Meet the trainers

David Stickland

David has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.

CPD hours 5