‘Very knowledgeable trainer, able to answer a range of questions. Good delivery of content.’
Executive Assistant, Single Homelessness Project
This course is being run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.
- Factors that affect entitlement
- The structure of the benefits and tax credits system
- Benefit authorities
- Benefit definitions - who can claim each benefit?
- Benefits for different client groups
- Understanding means tested benefits
- Claiming the right means-tested benefit
- Possible better-off situations
- Understanding amounts
- Making successful claims and getting paid
- Using the appeals system effectively
- The impact of welfare reform.
After this course, you will be able to:
- Understand how the benefits system is structured and the differences between contributory, non-contributory and means tested benefits
- Know who can claim each of the benefits which make up the system
- Have an awareness of the principles behind means testing and how the benefit authorities work out entitlement
- Know which benefits can be paid at the same time and those which cannot
- Be able to complete basic benefit checks to ensure people are claiming their likely entitlements
- Be able to advise people on how to make claims and how to challenge decisions
- Have an awareness of welfare reform and how the benefits system is likely to change.
This course provides an essential introduction for people who are either new to benefits work or require a refresher.
Meet the trainers
Maria Solomon: Manchester 9 May 2017
Maria is a welfare rights trainer with 15 years’ experience. She now works for Citizens Advice Bradford as a welfare benefit specialist, as well as training for The Benefits Training Co. Maria has previously worked in solicitors firms, law centres and with various other voluntary organisations across the UK.
David Stickland: London 13 June 2017
David has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.
David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.
Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.