Lone Working

Starting with a risk assessment strategy, this course then seeks to offer participants strategies for avoiding the potential hazards on working on their own. It examines why clients might pose a risk to us and what are some of the signs, both overt and subtle, that a client might be about to become aggressive. It then examines calming and de-escalating strategies, looking at some strategies that are unique yet powerful in calming clients so that they don’t pose a risk to lone workers.

Course contains

  • Develop exit strategies for potentially dangerous situations
  • Assess the risk factors and take appropriate action
  • Use a range of techniques for defusing difficult situations
  • Assess appropriate support 
  • Follow policy and guidelines for personal safety and emergency procedures.

Learning outcomes

After attending this course delegates will be able to:
  • Name and describe the four strategies of managing risk while lone working
  • Conduct four elements of a risk assessment
  • Recognise at least five internal and five external signs of a threat
  • Recognise four confrontational manoeuvres
  • Utilise at least four methods for preventing conflict
  • Utilising at least four methods for dealing with conflict once it has escalated
  • Implement at least five strategies for breaking bad news.

Suitable for

This course has been designed for people with management responsibilities for lone workers, such as home visitors and outreach workers, and lone workers themselves . It is also of relevance to health and safety officers and HR personnel who work in organisations where lone working takes place.

CPD hours 0