Maximising Income for Tenants

This course enables housing staff to maximise income for their tenants and will help Local Authorities meet the requirements of the Homelessness Reduction Act. It considers a range of vulnerable groups including people leaving prison and hospital, survivors of domestic abuse, care leavers, and those affected by a health condition or disability. The course looks at the whole benefits system but has a particular focus on housing related payments and getting the rent paid.
This course is run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

Course contains

  • The structure of the benefits and tax credits system
  • Who can claim each benefit?
  • Benefit authorities
  • Housing related payments:
    •     - Housing Benefit

          - Universal Credit Housing Element

  • Understanding amounts and checking shortfalls
  • Filling gaps in the rent account
  • Discretionary Housing Payments
  • Impact on housing related benefits:
    •     - Work requirements and the sanctions regime

          - The Work Capability Assessment

          - Disability benefits

  • Moving home
  • Hospital, prison and care

Learning outcomes

By the end of the course participants will:

  • Be aware of the range of benefits that make up the benefits and tax credits system and who can claim them
  • Know when a tenant should claim housing related benefits through Universal Credit and when it should be Housing Benefit
  • Know when and how it is possible to fill gaps in the rent account by getting housing related benefits paid retrospectively
  • Be able to identify the correct package of benefits for their tenants and help with the claims process
  • Be able to identify increases in means tested benefits and tax credits following an award of a disability benefit
  • Be able to trouble-shoot problems that typically affect tenants
  • Have access to the BTC advice service for 12 months after the course.

Suitable for

This course is important for housing officers and any staff involved in arrears management.

Meet the trainers

David Stickland has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.

CPD hours 5