Maximising your Negotiation and Influencing Skills

To enable delegates to improve their negotiating and influencing skills

Course contains

  • A model for planning and structuring a negotiation
  • Styles of negotiation
  • Language, tactics and barriers
  • Non-verbal communication
  • Action planning
  • Practical activities

Learning outcomes

After attending this course delegates will be able to:
  • Follow the five stages of the negotiation process
  • State the three principles of a successful negotiation
  • Use the six principles of the Psychology of Influence to achieve a successful negotiation
  • Deal with difficult situations, specifically objections and anger
  • Successfully begin and end a negotiation and record it.

Suitable for

Anyone who wants to get better results from their communications and negotiations with others.

Meet the trainers: Tracy Maylath, Rob Hammond or Rachel Gillet

For the last two decades, Tracy Maylath has been a trainer and facilitiator, joining Shelter in 2002. During this time she has delivered an extensive variety of courses to clients ranging from homeless people and vulnerable adults to managers and directors of private sector firms. Building on this diverse pedigree, Tracy has also written and developed programmes in management skills and personal development for both the public and private sector. With her grounding of knowledge in learning theory, Tracy utilises an array of innovative methods and state of the art techniques. She engages clients with her lighthearted approach, passion, in-depth knowledge and vast experience of her topics.

Rob Hammond has been a trainer for Shelter since 2006 and has experience of working with not for profit, Local Authority, and corporate staff at all levels up to director as well as service users for various charities. Qualified in delivering leadership and management programmes, Rob is also trained in psychometric profiling and is licensed and accredited to use MiRo Behavioural Modes TM¬ and Strengthscope TM, both of which maximise individual and team potential. Rob has an honours degree in Psychology and a PG Dip in Integrative Counselling. Also trained as a coach, he combines these approaches as a Personal Consultant and practices as an Integrative Coach-Therapist. He is registered as a member of the British Association for Counselling and Psychotherapy (BACP). Rob’s work has a strong emphasis on personal development and engagement and receives consistently high feedback from delegates.

Rachel Gillett has worked in the voluntary and community sector since 1990 and now works as a freelance trainer and consultant. Her specialisms are people skills, management skills and improving communication. Rachel works with a wide range of organisations including Citizens Advice, Advice UK, Turn2us, National Children’s Bureau, local authorities and many other smaller charities. Although based in the Leeds area, Rachel is happy to travel. Her previous work experiences includes roles as a family support and advice worker, manager and training management consultant. Rachel is also a member of the Education and Training Foundation.

CPD hours 0