Professional Boundaries

This one-day course develops practice through a day of interactive learning and discussion. The course allows delegates to have fun as they actively test their boundaries, share good and poor practice examples and are guided through establishing the difference between professional and other relationships. We are also able to flex the content to address any problems that you identify with current working practices.

This course can be tailored specifically for those working in Sheltered and/or Extra Care settings or working with older people in the community. The course will focus on the specific need to understand Mental Capacity and client's rights whilst demonstrating good safeguarding and support practice.

‘Different tools used to help understanding... (out trainer) kept the class engaged. I learnt a lot.’

TAO, Amicus Horizon

Course contains

  • Defining and locating professionalism in context
  • The opportunity to test ideas of professionalism against our peers
  • Explaining how the law, regulation and policy guide work in practice
  • Valuing and sharing information in professional settings and understanding the limits to confidentiality
  • Thinking about business impacts, reputational damage and publicity
  • How to navigate the electronic world as a professional including social media
  • Behaviours at work and as part of a team and wider organisation
  • Professional behaviours, morals and ethics in focus
  • Differences between personal and professional relationships
  • Practical shared discussions and tests of boundaries and thinking about what is and is not 'professional'
  • Tips on how to navigate the grey areas of boundaries
  • Partnership challenges.

Learning outcomes

After this course, you will be able to:

  • Within the context of a work setting, be able to clearly describe expected behaviours and feel confident that practice is safe and anchored in 'sound' work principles
  • Think about paternalistic approaches to working with people
  • To be clear about the use and the limits of confidentiality
  • Appreciate and consider the risks and controls needed to manage the media 'self'
  • To be aware of reputational threats
  • Be clear about what constitutes unprofessional behaviour
  • Know the difference between personal and professional behaviours
  • Recognise when others are testing boundaries and consider strategies to manage challenges to your boundaries
  • Navigate through grey areas, new experiences and manage complex situations effectively
  • Describe good practice and reflect on your own practice
  • To develop some 'rules of thumb' to assist staff to negotiate boundary grey areas on the ground - day to day

Suitable for

Any worker delivering housing or support services to the public in any setting and their managers. The course is particularly useful for merging or transferring staff with different boundary backgrounds, new multi-disciplinary or partnership based services and for teams who wish to challenge and refresh their thinking. Courses can be flexed to meet the needs of individual organisations and to address any current areas of concern or poor practice.

Meet the trainer

Rob Hammond

Rob has been a trainer for Shelter since 2006 and is an innovative facilitator with a background of working with diverse groups. Rob is an accredited facilitator in Leading and Developing High Performance and The Self-directing Professional. Trained in psychometric profiling, Rob is licensed and accredited in MiRo Behavioural Modes TM and StrengthscopeTM, both of which maximise individual and team potential.

Rob has an honours degree in Psychology and a PG Dip in Integrative Counselling. He is a member of the British Association for Counselling & Psychotherapy and is a practising counsellor. Rob’s work has a strong emphasis on personal development and engagement.

Tracy Maylath

For the last two decades, Tracy Maylath has been a trainer and facilitiator, joining Shelter in 2002. During this time she has delivered an extensive variety of courses to clients ranging from homeless people and vulnerable adults to managers and directors of private sector firms. Building on this diverse pedigree, Tracy has also written and developed programmes in management skills and personal development for both the public and private sector. With her grounding of knowledge in learning theory, Tracy utilises an array of innovative methods and state of the art techniques. She engages clients with her lighthearted approach, passion, in-depth knowledge and vast experience of her topics.

Sarah Porter

Sarah has been a trainer for Shelter since 2003 and has more than 20 years experience working in housing, social care and support sectors, as a front line worker, manager, commissioner and consultant. She has trained staff and volunteers at all levels of experience in housing, health and social services, as well as a range of voluntary sector services. Sarah specialises in working with front line staff who need to be able to apply knowledge practically and effectively in the workplace and specialises in making complex information workable and interesting. She trains a range of courses designed specifically for the housing and support sector and is very experienced at designing and tailoring courses to suit specific needs including for those working with the challenges faced by sheltered and extra-care and general needs housing. Please note, Sarah can provide particular focus on the Sheltered housing element of this course. Her availability is limited, however, until September 2017.

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