Any staff who provide telephone based advice/guidance and who may also deal with distressed and/or angry callers.
Meet the trainer
Rob Hammond has been a trainer for Shelter since 2006 and is an innovative facilitator with a background of working with diverse groups. Rob is an accredited facilitator in Leading and Developing High Performance and The Self-directing Professional. Trained in psychometric profiling, Rob is licensed and accredited in MiRo Behavioural Modes TM and StrengthscopeTM, both of which maximise individual and team potential..
Rob has an honours degree in Psychology and a PG Dip in Integrative Counselling. He is a member of the British Association for Counselling & Psychotherapy and is a practising counsellor. Rob’s work has a strong emphasis on personal development and engagement.