Employment and Support Allowance (ESA)

This practical course provides a comprehensive and practical guide to Employment and Support Allowance (ESA). It looks at the assessment process and how to trouble-shoot typical problems. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email.

If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Carmen on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.
This course is being run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

‘(the post-course support is....) a very useful resource. I had a query about ESA which I emailed through. I got a quick response and the reply was clear, easy to understand and suggested a couple of ways to deal with the problem. It really helps just being able to run things by an expert in this area. I would definitely recommend using this service.’

Jenny, Commonside Trust

Course contains

  • The assessment and main phases
  • How amounts are worked out
  • The assessment process
  • The ESA50
  • The exceptional circumstances criteria
  • The medical assessment
  • The Work Capability Assessment decision
  • The mandatory reconsideration process
  • Permitted work
  • Working Tax Credit
  • Avoiding and tackling ESA sanctions.

Learning outcomes

After this course, you will be able to:

  • Know who can claim ESA
  • Have an awareness of how amounts are worked out
  • Understand the ESA claims process from beginning to end
  • Be able to use the Work Capability Assessment criteria effectively
  • Know how to get ESA payments restarted when they are stopped following a failure to return forms and/or attend a medical appointment
  • Be able to advise claimants on their options following a medical assessment and a negative decision
  • Be able to guide claimants through the appeals process
  • Be able to advise ESA claimants effectively on their work related requirements and how to avoid sanctions
  • Options for returning to work including permitted work and Working Tax Credit
  • Have access to advice regarding any course-related question for 12 months after the course.

Suitable for

Essential training for anyone working with people affected by a health problem or disability.

Meet the trainer

David Stickland

David has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

David now combines training with working in frontline advice. He is the lead trainer at The Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.

CPD hours 5