Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 1 to 10 of 118 total

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  1. Aggressive and Difficult Behaviours

    • Location(s): London
    • Course Date(s): 4 Oct 2018
      • Duration: 1 day(s)
      • Level: Introductory

    Price starts at: £100.00

    A one-day workshop which equips participants with the skills and knowledge they need to avoid confrontational situations with difficult and aggressive clients and to use creative, effective strategies to calm a difficult and/or aggressive client when necessary.

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  2. Arrears Management: The Impact of Universal Credit and Welfare Benefit Reform

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    The Welfare Reform Act and the introduction of Universal Credit are dramatically changing how welfare benefits are delivered. The housing element of Universal Credit is paid directly to claimants so it is essential that residents have the ability to budget and manage their money to ensure they do not incur rent arrears.

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  3. Assertiveness Training: Increasing your Interpersonal Effectiveness

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This practical course aims to help you develop your confidence and the skills and techniques to get your message across, stand up for yourself and have more impact in the workplace.

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  4. Assured Shorthold Tenancies

    • Location(s): London
    • Course Date(s): 10 Oct 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £180.00

    This course provides delegates with a better understanding of assured shorthold tenancies (ASTs) which are the most common form of tenure in the private rented sector and, following Localism, are being increasingly used in the social-rented sector. It examines homelessness prevention and housing advice interventions. This course also covers how to advise people entering ASTs, giving housing advisers more confidence.

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  5. Benefits for EEA Nationals

    • Location(s): London
    • Course Date(s): 30 Oct 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £150.00

    This practical course provides a complete understanding of when a European Economic Area national is entitled to welfare benefits and tax credits. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  6. Benefits for Older People

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course provides a comprehensive overview of the benefits that can be claimed by older people. This course is being run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  7. Benefits for Students

    • Location(s): London
    • Course Date(s): 14 Nov 2018
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    This one-day course explains the restrictions that affects students when claiming benefits. It looks at the student eligibility rules for a number of benefits as well as the effect of student funding on Universal Credit (UC). Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone us on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  8. Care Act and Housing

    • Location(s): London
    • Course Date(s): 3 Dec 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    The majority of the Care Act became law from April 2015 and makes extensive references to the role of housing and use of housing scenarios in the statutory guidance. This course discusses the most significant changes for the housing sector including suitable accommodation, prevention and relief of homelessness.

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  9. Casework Skills for Prevention and Advice Services

    • Location(s): [In-house]
      • Level: Introductory
      • CPD: 5

    This course equips delegates with the key skills to manage their caseload effectively. Participants will be enabled to set targets, identify deadlines and overcome the difficulties associated with long-term casework. Delegates will explore the issues around shared work on case files, the importance of note taking and the effective closure of cases.

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  10. Challenging Homelessness Decisions for Young People

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This course will assist advisers with day-to-day problems around the homelessness legislation and in seeking reviews of adverse decisions. Participants will develop an understanding of the complaints procedure that can be used to challenging Children Act, Children (Leaving Care) Act 2000 decisions, or inertia.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 1 to 10 of 118 total

Page:
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