Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 1 to 10 of 32 total

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  1. Aggressive and Difficult Behaviours

    • Location(s): London
    • Course Date(s): 6 Jun 2018
      • Duration: 1 day(s)
      • Level: Introductory

    Price starts at: £100.00

    A one-day workshop which equips participants with the skills and knowledge they need to avoid confrontational situations with difficult and aggressive clients and to use creative, effective strategies to calm a difficult and/or aggressive client when necessary.

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  2. Assertiveness Training: Increasing your Interpersonal Effectiveness

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course enables delegates to maximise their skills, knowledge and potential through assertive behaviour.

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  3. Casework Skills for Prevention and Advice Services

    • Location(s): London
    • Course Date(s): 21 Jun 2018
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This course equips delegates with the key skills to manage their caseload effectively. Participants will be enabled to set targets, identify deadlines and overcome the difficulties associated with long-term casework. Delegates will explore the issues around shared work on case files, the importance of note taking and the effective closure of cases.

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  4. Customer Care (and Telephone Skills)

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    Starting by looking at the most common things that annoy people when they are experiencing poor customer service, delegates then examine the 7 basic needs of clients so that they can implement quick and straightforward strategies in order to meet those needs. From building rapport to structuring a conversation in order to reach a satisfactory outcome for the customer, this course also examines common ways that staff working in customer care can get ‘hooked’ by a challenging customer. Methods of avoiding those hooks will be examined as well as strategies for telling customers what they don’t want to hear. Also, where needed, strategies for dealing with customers on the telephone.

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  5. Developing your Advising and Interviewing Skills

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    What makes for an effective advice and interview session and how best to achieve that? This course offers a structure for interviewing clients and an outline for moving from acknowledging the client’s feelings to dealing with the client’s issue in order to build rapport, stay focused and get the best out of the interview. It also offers best practice in listening to clients as well as addressing their 4 key needs. The second half of the course focuses on Motivational Interviewing techniques in order to empower the client to take action as well as to overcome and not reinforce any resistance they may have. It offers strategies for eliciting change talk from the client as well as ways of giving bad news.

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  6. Domestic Violence Awareness

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course aims to improve individuals' ability to identify and respond to clients affected by domestic violence. It will examine the dynamics of abusive relationships and provide an overview of the rights and options available to victims and survivors. After completing this course, delegates should be able to identify the core needs of clients and to refer them on to appropriate specialist support services.

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  7. Emotional Labour and Reflective Practice

    • Location(s): London
    • Course Date(s): 3 May 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This one-day course provides an overview of emotional labour. Emotional labour is the personal energy it takes for the purpose of addressing people’s feelings, making people comfortable, or living up to social expectations. It’s called “emotional labour” because it ends up using – and often draining – our emotional resources. Delegates working with people at risk of homelessness require high levels of social skills and emotional intelligence. This course will help them to consider the impact of emotional labour and models of reflective practice and how to put their skills into practice.

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  8. Equality and Diversity

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    An in-house training course which enables staff to understand the issues of diversity, how their actions can help improve end service user focus and make their organisation an inclusive environment to work in.

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  9. Financial Capability for Advisers

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course trains advisers/staff to provide advice and assistance to residents in the areas of budgeting, managing their finances and debts and to understand the complicated Universal Credit system There have been substantial changes to the Welfare and Housing Benefit systems particularly with the introduction of the Universal Credit which will have significant implications for claimants Universal Credit will be paid to claimants on a monthly basis and this immediately raises issues for some residents in being able to budget and manage their money and pay their housing costs.

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  10. Good Practice in Tenant Involvement

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course increases understanding of the methods for involving service users in consultation, information, participation and decision making, and enables delegates to improve communication with their service users.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 1 to 10 of 32 total

Page:
  1. 1
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