Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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  1. Domestic Violence Awareness

    • Location(s): London
    • Course Date(s): 14 Feb 2018
      • Duration: 1 day(s)
      • Level: Introductory

    Price starts at: £100.00

    This course aims to improve individuals' ability to identify and respond to clients affected by domestic violence. It will examine the dynamics of abusive relationships and provide an overview of the rights and options available to victims and survivors. After completing this course, delegates should be able to identify the core needs of clients and to refer them on to appropriate specialist support services.

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  2. Emotional Labour and Reflective Practice

    • Location(s): London
    • Course Date(s): 3 May 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This one-day course provides an overview of emotional labour. Emotional labour is the personal energy it takes for the purpose of addressing people’s feelings, making people comfortable, or living up to social expectations. It’s called “emotional labour” because it ends up using – and often draining – our emotional resources. Delegates working with people at risk of homelessness require high levels of social skills and emotional intelligence. This course will help them to consider the impact of emotional labour and models of reflective practice and how to put their skills into practice.

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  3. Employability Skills

    • Location(s): [In-house]
      • Level: Introductory

    A one-day workshop which equips participants with the skills and knowledge they need to assist their clients with applying for job vacancies by putting together unique, well written CVs, cover letters and supporting statements. Increasing their client’s chances of gaining interviews by writing stand-out cover letters/emails and, once they are in work, supporting them in maintaining employment and progressing in their workplace.

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  4. Equality and Diversity

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    An in-house training course which enables staff to understand the issues of diversity, how their actions can help improve end service user focus and make their organisation an inclusive environment to work in.

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  5. Essential Administration Skills

    • Location(s): [In-house]
      • Duration: 2 day(s)
      • Level: Intermediate

    The course equips delegates with the skills required to develop and manage administrative systems, to deal effectively with people and to identify effective administration practices. 

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  6. Financial Capability for Advisers

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course trains advisers/staff to provide advice and assistance to residents in the areas of budgeting, managing their finances and debts and to understand the complicated Universal Credit system There have been substantial changes to the Welfare and Housing Benefit systems particularly with the introduction of the Universal Credit which will have significant implications for claimants Universal Credit will be paid to claimants on a monthly basis and this immediately raises issues for some residents in being able to budget and manage their money and pay their housing costs.

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  7. Good Practice in Tenant Involvement

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course increases understanding of the methods for involving service users in consultation, information, participation and decision making, and enables delegates to improve communication with their service users.

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  8. Improving Communication with People with Mental Health Issues

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course aims to increase delegates' understanding, sensitivity and confidence when communicating with people with mental health issues and mental illness.

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  9. Introduction to Mediation Skills

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    An in-house course for groups of five or more, providing delegates with an introduction to mediation skills, looking at what mediation is, how mediation skills can be applied, identify good practice and explore communication skills.

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  10. Leadership Skills WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    As the housing sector continues to face challenges and change there is need to understand the key elements of leadership and how these can be applied when leading teams on a day-to-day basis as well as during times of change. Our workshop will help you to improve or learn new leadership skills whilst dealing effectively with challenges.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 11 to 20 of 38 total

Page:
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