Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 11 to 20 of 32 total

Page:
  1. 1
  2. 2
  3. 3
  4. 4
  1. Improving Communication with People with Mental Health Issues

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course aims to increase delegates' understanding, sensitivity and confidence when communicating with people with mental health issues and mental illness.

    Learn More
  2. Introduction to Mediation Skills

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    An in-house course for groups of five or more, providing delegates with an introduction to mediation skills, looking at what mediation is, how mediation skills can be applied, identify good practice and explore communication skills.

    Learn More
  3. Leadership Skills WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    As the housing sector continues to face challenges and change there is need to understand the key elements of leadership and how these can be applied when leading teams on a day-to-day basis as well as during times of change. Our workshop will help you to improve or learn new leadership skills whilst dealing effectively with challenges.

    Learn More
  4. Lone Working

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Starting with a risk assessment strategy, this course then seeks to offer participants strategies for avoiding the potential hazards on working on their own. It examines why clients might pose a risk to us and what are some of the signs, both overt and subtle, that a client might be about to become aggressive. It then examines calming and de-escalating strategies, looking at some strategies that are unique yet powerful in calming clients so that they don’t pose a risk to lone workers.

    Learn More
  5. Maintaining Customer Focus WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Increasing demand for advice services or dealing with complex enquires/cases can impact on efforts to maintain excellent customer focus. This course explores the theories that underpin customer relations and the practical strategies for maintaining customer focus in any situation.

    Learn More
  6. Managing Aggression and Violence

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course lays the groundwork of the causes of aggressive and difficult behaviours in order to utilise the strategies that will assist in de-escalating the aggression. This training covers but also goes beyond the more well-known techniques for dealing with aggressive behaviour by examining more unique strategies that can have powerful outcomes for de-escalating difficult behaviour and getting the conversation back on track towards a satisfactory outcome.

    Suitable for anyone who faces the possibility of aggression and violence from service users. Both one and two day programmes are available.

    This course is only available for delivery to groups of staff in-house currently, though we do have scheduled dates for our 'Aggressive and Difficult Behaviours' course at our London venue. Learn More
  7. Maximising your Negotiation and Influencing Skills

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    To enable participants to explore and review the factors that affect negotiations, and how we can influence others in positive ways.

    Learn More
  8. Motivational Interviewing Skills

    • Location(s): [In-house]
      • Duration: 2 day(s)
      • Level: Intermediate

    This two-day course looks at effective motivational interviewing and coaching skills. Participants will learn new approaches, disciplines, skills and techniques to take their skills to a higher level including: identifying and tapping into people's sources of motivation and self-confidence; a step-by-step interviewing and coaching framework; listening and noticing skills and techniques; the art of asking smart questions; key elements for recording.

    Learn More
  9. Negotiation Skills for Debt Collection

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Examines the most common ‘hard’ and ‘soft’ approaches to negotiation, their advantages and disadvantages before focusing on the ‘third approach’. This approach takes into account the ‘slippery slope to debt’ and aims to reach the best possible solution for both parties based on each of their needs and objective criteria. Participants will also come away equipped with strategies for being more persuasive, using the Principles of Influence as well as strategies for overcoming the most common objections.

    Learn More
  10. Professional Boundaries

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This one-day course develops practice through a day of interactive learning and discussion. The course allows delegates to have fun as they actively test their boundaries, share good and poor practice examples and are guided through establishing the difference between professional and other relationships. We are also able to flex the content to address any problems that you identify with current working practices.

    Learn More

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 11 to 20 of 32 total

Page:
  1. 1
  2. 2
  3. 3
  4. 4