Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 11 to 20 of 35 total

Page:
  1. 1
  2. 2
  3. 3
  4. 4
  1. Employability Skills

    • Location(s): [In-house]
      • Level: Introductory

    A one-day workshop which equips participants with the skills and knowledge they need to assist their clients with applying for job vacancies by putting together unique, well written CVs, cover letters and supporting statements. Increasing their client’s chances of gaining interviews by writing stand-out cover letters/emails and, once they are in work, supporting them in maintaining employment and progressing in their workplace.

    Learn More
  2. Equality and Diversity

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    An in-house training course which enables staff to understand the issues of diversity, how their actions can help improve end service user focus and make their organisation an inclusive environment to work in.

    Learn More
  3. Essential Administration Skills

    • Location(s): [In-house]
      • Duration: 2 day(s)
      • Level: Intermediate

    The course equips delegates with the skills required to develop and manage administrative systems, to deal effectively with people and to identify effective administration practices. 

    Learn More
  4. Financial Capability for Advisers

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course trains advisers/staff to provide advice and assistance to residents in the areas of budgeting, managing their finances and debts and to understand the complicated Universal Credit system There have been substantial changes to the Welfare and Housing Benefit systems particularly with the introduction of the Universal Credit which will have significant implications for claimants Universal Credit will be paid to claimants on a monthly basis and this immediately raises issues for some residents in being able to budget and manage their money and pay their housing costs.

    Learn More
  5. Good Practice in Tenant Involvement

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course increases understanding of the methods for involving service users in consultation, information, participation and decision making, and enables delegates to improve communication with their service users.

    Learn More
  6. Improving Communication with People with Mental Health Issues

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course aims to increase delegates' understanding, sensitivity and confidence when communicating with people with mental health issues and mental illness.

    Learn More
  7. Introduction to Mediation Skills

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    An in-house course for groups of five or more, providing delegates with an introduction to mediation skills, looking at what mediation is, how mediation skills can be applied, identify good practice and explore communication skills.

    Learn More
  8. Leadership Skills WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    As the housing sector continues to face challenges and change there is need to understand the key elements of leadership and how these can be applied when leading teams on a day-to-day basis as well as during times of change. Our workshop will help you to improve or learn new leadership skills whilst dealing effectively with challenges.

    Learn More
  9. Lone Working

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Starting with a risk assessment strategy, this course then seeks to offer participants strategies for avoiding the potential hazards on working on their own. It examines why clients might pose a risk to us and what are some of the signs, both overt and subtle, that a client might be about to become aggressive. It then examines calming and de-escalating strategies, looking at some strategies that are unique yet powerful in calming clients so that they don’t pose a risk to lone workers.

    Learn More
  10. Maintaining Customer Focus WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Increasing demand for advice services or dealing with complex enquires/cases can impact on efforts to maintain excellent customer focus. This course explores the theories that underpin customer relations and the practical strategies for maintaining customer focus in any situation.

    Learn More

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 11 to 20 of 35 total

Page:
  1. 1
  2. 2
  3. 3
  4. 4