Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 21 to 30 of 35 total

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  1. Motivational Interviewing Skills

    • Location(s): [In-house]
      • Duration: 2 day(s)
      • Level: Intermediate

    This two-day course looks at effective motivational interviewing and coaching skills. Participants will learn new approaches, disciplines, skills and techniques to take their skills to a higher level including: identifying and tapping into people's sources of motivation and self-confidence; a step-by-step interviewing and coaching framework; listening and noticing skills and techniques; the art of asking smart questions; key elements for recording.

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  2. Negotiation Skills for Debt Collection

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Examines the most common ‘hard’ and ‘soft’ approaches to negotiation, their advantages and disadvantages before focusing on the ‘third approach’. This approach takes into account the ‘slippery slope to debt’ and aims to reach the best possible solution for both parties based on each of their needs and objective criteria. Participants will also come away equipped with strategies for being more persuasive, using the Principles of Influence as well as strategies for overcoming the most common objections.

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  3. Professional Boundaries

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This one-day course develops practice through a day of interactive learning and discussion. The course allows delegates to have fun as they actively test their boundaries, share good and poor practice examples and are guided through establishing the difference between professional and other relationships. We are also able to flex the content to address any problems that you identify with current working practices.

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  4. Project Management

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course draws on some of the common principles in current project management thinking and takes the learner from how a project comes into existence through to what needs to be done once their project is complete. It will help them to enure that the work they put in to a project results in lasting positive change.

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  5. Resilience and Mindfulness WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    This course will equip delegates with the tools and techniques to build and maintain high levels of personal resilience and support peers to create their own personal coping strategies for managing increased workloads and demands on their capacity.

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  6. Safeguarding for Housing and Support Staff

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    A basic introductory course that aims to improve awareness of Safeguarding in housing and support services specifically and to understand housing’s role in Safeguarding under the Care Act 2014. The course can be easily flexed to focus on either child or adult safeguarding and can be delivered at different levels for different roles depending on the needs of the organisation. We will ensure examples are relevant to day-to-day working experiences and that reporting advice can be easily practically applied. We will cover legislation, awareness, and how and when to report concerns. We will ensure that staff understand how vital their role can be in safeguarding adults at risk and children. A tailored course for Sheltered/ Extra Care housing and for young people’s services is also available.

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  7. Skills for Managing Client Expectations and Giving Advice

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This in-depth workshop will provide an opportunity to explore how best to maximise a telephone based relationship with callers seeking housing advice. The focus is on fostering an empathic connection through self-awareness and interpersonal skills.

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  8. Supporting behaviour change to decrease the risk of homelessness

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This one-day course develops practice through a day of interactive learning and discussion. The course allows delegates to gain a greater understanding of the risks associated to potentially becoming homeless and helps delegates find proactive ways of working with this client group to decrease the risk through positive interventions. This course can be tailored specifically for those working in sheltered and/or housing settings or working with homeless people in the community. The course will focus specifically on helping to decrease the risk of homelessness and the causes of youth homelessness.

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  9. Time and Workload Management

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Learn skills to improve your time management at work and at home, increase personal effectiveness and reduce stress levels.

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  10. Training for Trainers

    • Location(s): Resource for London
    • Course Date(s): 27-28 Mar 2019
      • Duration: 2 day(s)
      • Level: Intermediate

    Price starts at: £280.00

    Intensive training which takes both beginning or experienced trainers through the process of delivering an informative as well as engaging and participative training course. It encompasses every aspect of planning and delivery including unique and innovative methods for ensuring that participants on any training course learn the content and remain motivated to learn and apply theories and methods. Participants will also be equipped with strategies for overcoming those dreaded nerves as well as knowing that there are evaluation methods beyond tick sheets that will help them see how well their training courses are going down.

    N.B. Our Jan-June 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 21 to 30 of 35 total

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