Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 21 to 30 of 38 total

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  1. Lone Working

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Starting with a risk assessment strategy, this course then seeks to offer participants strategies for avoiding the potential hazards on working on their own. It examines why clients might pose a risk to us and what are some of the signs, both overt and subtle, that a client might be about to become aggressive. It then examines calming and de-escalating strategies, looking at some strategies that are unique yet powerful in calming clients so that they don’t pose a risk to lone workers.

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  2. Maintaining Customer Focus WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Increasing demand for advice services or dealing with complex enquires/cases can impact on efforts to maintain excellent customer focus. This course explores the theories that underpin customer relations and the practical strategies for maintaining customer focus in any situation.

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  3. Managing Aggression and Violence

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course lays the groundwork of the causes of aggressive and difficult behaviours in order to utilise the strategies that will assist in de-escalating the aggression. This training covers but also goes beyond the more well-known techniques for dealing with aggressive behaviour by examining more unique strategies that can have powerful outcomes for de-escalating difficult behaviour and getting the conversation back on track towards a satisfactory outcome.

    Suitable for anyone who faces the possibility of aggression and violence from service users. Both one and two day programmes are available.

    This course is only available for delivery to groups of staff in-house currently, though we do have scheduled dates for our 'Aggressive and Difficult Behaviours' course at our London venue. Learn More
  4. Maximising your Negotiation and Influencing Skills

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    To enable participants to explore and review the factors that affect negotiations, and how we can influence others in positive ways.

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  5. Motivational Interviewing Skills

    • Location(s): [In-house]
      • Duration: 2 day(s)
      • Level: Intermediate

    This two-day course looks at effective motivational interviewing and coaching skills. Participants will learn new approaches, disciplines, skills and techniques to take their skills to a higher level including: identifying and tapping into people's sources of motivation and self-confidence; a step-by-step interviewing and coaching framework; listening and noticing skills and techniques; the art of asking smart questions; key elements for recording.

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  6. Negotiation Skills for Debt Collection

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Examines the most common ‘hard’ and ‘soft’ approaches to negotiation, their advantages and disadvantages before focusing on the ‘third approach’. This approach takes into account the ‘slippery slope to debt’ and aims to reach the best possible solution for both parties based on each of their needs and objective criteria. Participants will also come away equipped with strategies for being more persuasive, using the Principles of Influence as well as strategies for overcoming the most common objections.

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  7. Professional Boundaries

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This one-day course develops practice through a day of interactive learning and discussion. The course allows delegates to have fun as they actively test their boundaries, share good and poor practice examples and are guided through establishing the difference between professional and other relationships. We are also able to flex the content to address any problems that you identify with current working practices. This course can be tailored specifically for those working in Sheltered and/or Extra Care settings or working with older people in the community. The course will focus on the specific need to understand Mental Capacity and client's rights whilst demonstrating good safeguarding and support practice.

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  8. Project Management

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course draws on some of the common principles in current project management thinking and takes the learner from how a project comes into existence through to what needs to be done once their project is complete. It will help them to enure that the work they put in to a project results in lasting positive change.

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  9. Resilience and Mindfulness WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    This course will equip delegates with the tools and techniques to build and maintain high levels of personal resilience and support peers to create their own personal coping strategies for managing increased workloads and demands on their capacity.

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  10. Section 184 letters for Local Authority Staff (writing homelessness decision letters)

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This one-day seminar is intended for staff involved in homelessness decision making, focusing on practical aspects of how to make homeless decisions and write effective Section 184 decision letters.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 21 to 30 of 38 total

Page:
  1. 1
  2. 2
  3. 3
  4. 4