Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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5 Item(s)

  1. Aggressive and Difficult Behaviours

    • Location(s): London
    • Course Date(s): 6 Jun 2018
      • Duration: 1 day(s)
      • Level: Introductory

    Price starts at: £100.00

    A one-day workshop which equips participants with the skills and knowledge they need to avoid confrontational situations with difficult and aggressive clients and to use creative, effective strategies to calm a difficult and/or aggressive client when necessary.

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  2. Casework Skills for Prevention and Advice Services

    • Location(s): London
    • Course Date(s): 21 Jun 2018
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This course equips delegates with the key skills to manage their caseload effectively. Participants will be enabled to set targets, identify deadlines and overcome the difficulties associated with long-term casework. Delegates will explore the issues around shared work on case files, the importance of note taking and the effective closure of cases.

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  3. Emotional Labour and Reflective Practice

    • Location(s): London
    • Course Date(s): 3 May 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This one-day course provides an overview of emotional labour. Emotional labour is the personal energy it takes for the purpose of addressing people’s feelings, making people comfortable, or living up to social expectations. It’s called “emotional labour” because it ends up using – and often draining – our emotional resources. Delegates working with people at risk of homelessness require high levels of social skills and emotional intelligence. This course will help them to consider the impact of emotional labour and models of reflective practice and how to put their skills into practice.

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  4. Setting Professional Boundaries

    • Location(s): London
    • Course Date(s): 20 Jun 2018
      • Duration: 1 day(s)
      • Level: Introductory

    Price starts at: £100.00

    This one-day course develops practice through a day of interactive learning and discussion. The course allows delegates to have fun as they actively test their boundaries, share good and poor practice examples and are guided through establishing the difference between professional and other relationships. Learn More

  5. Supporting behaviour change to decrease the risk of homelessness

    • Location(s): London
    • Course Date(s): 19 Apr 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This one-day course develops practice through a day of interactive learning and discussion. The course allows delegates to gain a greater understanding of the risks associated to potentially becoming homeless and helps delegates find proactive ways of working with this client group to decrease the risk through positive interventions. This course can be tailored specifically for those working in sheltered and/or housing settings or working with homeless people in the community. The course will focus specifically on helping to decrease the risk of homelessness and the causes of youth homelessness.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

5 Item(s)