Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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5 Item(s)

  1. Aggressive and Difficult Behaviours

    • Location(s): Resource for London
    • Course Date(s): 13 Mar 2019
      • Duration: 1 day(s)
      • Level: Introductory

    Price starts at: £120.00

    A one-day workshop which equips participants with the skills and knowledge they need to avoid confrontational situations with difficult and aggressive clients and to use creative, effective strategies to calm a difficult and/or aggressive client when necessary.

    N.B. Our January-May 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

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  2. Casework Skills for Prevention and Advice Services

    • Location(s): Resource for London
    • Course Date(s): 6 Feb 2019
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This course equips delegates with the key skills to manage their caseload effectively. Participants will be enabled to set targets, identify deadlines and overcome the difficulties associated with long-term casework. Delegates will explore the issues around shared work on case files, the importance of note taking and the effective closure of cases.

    N.B. Our January-May 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

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  3. Client Interviewing and Negotiation Skills

    • Location(s): Resource for London
    • Course Date(s): 7 Mar 2019
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This one-day course explores strategies to more quickly build rapport and conduct productive and tailored interviews. It examines how best to identify and understand the needs of the client and how the interviewer can flex their own style to better manage the conversation and deal with, or prevent negative reactions. Swiss psychiatrist Carl Jung said that “Everything that irritates us about others can lead us to a better understanding of ourselves.” Please note: the timings for this course are 9:15 to 16:45

    N.B. Our January-May 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

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  4. Mental Health Awareness

    • Location(s): Resource for London
    • Course Date(s): 12 Feb 2019
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This course aims to increase delegates' understanding of mental health issues and conditions. There will also be opportunities to discuss strategies and approaches to support people with these conditions. Alongside this, there will be time spend on developing an understanding of the mental health sector and range of mental health services.

    N.B. Our January-May 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

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  5. Training for Trainers

    • Location(s): Resource for London
    • Course Date(s): 27-28 Mar 2019
      • Duration: 2 day(s)
      • Level: Intermediate

    Price starts at: £280.00

    Intensive training which takes both beginning or experienced trainers through the process of delivering an informative as well as engaging and participative training course. It encompasses every aspect of planning and delivery including unique and innovative methods for ensuring that participants on any training course learn the content and remain motivated to learn and apply theories and methods. Participants will also be equipped with strategies for overcoming those dreaded nerves as well as knowing that there are evaluation methods beyond tick sheets that will help them see how well their training courses are going down.

    N.B. Our January-May 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

5 Item(s)