Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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5 Item(s)

  1. Aggressive and Difficult Behaviours

    • Location(s): London
    • Course Date(s): 6 Jun, 4 Oct 2018
      • Duration: 1 day(s)
      • Level: Introductory

    Price starts at: £100.00

    A one-day workshop which equips participants with the skills and knowledge they need to avoid confrontational situations with difficult and aggressive clients and to use creative, effective strategies to calm a difficult and/or aggressive client when necessary.

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  2. Casework Skills for Prevention and Advice Services

    • Location(s): London
    • Course Date(s): 21 Jun 2018
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This course equips delegates with the key skills to manage their caseload effectively. Participants will be enabled to set targets, identify deadlines and overcome the difficulties associated with long-term casework. Delegates will explore the issues around shared work on case files, the importance of note taking and the effective closure of cases.

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  3. Emotional Labour and Reflective Practice

    • Location(s): London
    • Course Date(s): 5 Nov 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This one-day course provides an overview of emotional labour. Emotional labour is the personal energy it takes for the purpose of addressing people’s feelings, making people comfortable, or living up to social expectations. It’s called “emotional labour” because it ends up using – and often draining – our emotional resources. Delegates working with people at risk of homelessness require high levels of social skills and emotional intelligence. This course will help them to consider the impact of emotional labour and models of reflective practice and how to put their skills into practice.

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  4. Safeguarding for Housing and Support Staff

    • Location(s): London
    • Course Date(s): 9 Jul 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £100.00

    A basic introductory course that aims to improve awareness of Safeguarding in housing and support services specifically and to understand housing’s role in Safeguarding under the Care Act 2014. The course can be easily flexed to focus on either child or adult safeguarding and can be delivered at different levels for different roles depending on the needs of the organisation. We will ensure examples are relevant to day-to-day working experiences and that reporting advice can be easily practically applied. We will cover legislation, awareness, and how and when to report concerns. We will ensure that staff understand how vital their role can be in safeguarding adults at risk and children. A tailored course for Sheltered/ Extra Care housing and for young people’s services is also available.

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  5. Setting Professional Boundaries

    • Location(s): London
    • Course Date(s): 20 Jun 2018
      • Duration: 1 day(s)
      • Level: Introductory

    Price starts at: £100.00

    This one-day course develops practice through a day of interactive learning and discussion. The course allows delegates to have fun as they actively test their boundaries, share good and poor practice examples and are guided through establishing the difference between professional and other relationships. Learn More

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

5 Item(s)