Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 1 to 10 of 35 total

Page:
  1. 1
  2. 2
  3. 3
  4. 4
  1. Aggressive and Difficult Behaviours

      • Duration: 1 day(s)
      • Level: Introductory

    A one-day workshop which equips participants with the skills and knowledge they need to avoid confrontational situations with difficult and aggressive clients and to use creative, effective strategies to calm a difficult and/or aggressive client when necessary.

    N.B. Our Jan-June 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

    Learn More
  2. Assertiveness Training: Increasing your Interpersonal Effectiveness

      • Duration: 1 day(s)
      • Level: Introductory

    This practical course aims to help you develop your confidence and the skills and techniques to get your message across, stand up for yourself and have more impact in the workplace.

    Learn More
  3. Casework Skills for Prevention and Advice Services

      • Level: Introductory
      • CPD: 5

    This course equips delegates with the key skills to manage their caseload effectively. Participants will be enabled to set targets, identify deadlines and overcome the difficulties associated with long-term casework. Delegates will explore the issues around shared work on case files, the importance of note taking and the effective closure of cases.

    N.B. Our Jan-June 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

    Learn More

  4. Communicating with People with Mental Health Issues

      • Level: Introductory
      • CPD: 5

    Attend this training to improve your confidence, skills and sensitivity when communicating with people with mental health issues and mental illness.

    Learn More
  5. Communication Skills

      • Duration: 1 day(s)
      • Level: Introductory

    This course enables delegates to develop effective communication skills by exploring models of verbal vs non-verbal communication and influencing as well as strategies for listening and adapting your speaking style so that others will listen.

    Learn More
  6. Counselling Skills for Non Counsellors

      • Duration: 1 day(s)
      • Level: Introductory

    This course outlines a three-stage approach for using basic counselling skills with service users, as well as looking at boundaries for personal involvement and managing stress.

    Learn More
  7. Customer Care (and Telephone Skills)

      • Duration: 1 day(s)
      • Level: Intermediate

    Starting by looking at the most common things that annoy people when they are experiencing poor customer service, delegates then examine the 7 basic needs of clients so that they can implement quick and straightforward strategies in order to meet those needs. From building rapport to structuring a conversation in order to reach a satisfactory outcome for the customer, this course also examines common ways that staff working in customer care can get ‘hooked’ by a challenging customer. Methods of avoiding those hooks will be examined as well as strategies for telling customers what they don’t want to hear. Also, where needed, strategies for dealing with customers on the telephone.

    Learn More
  8. Developing your Advising and Interviewing Skills

      • Duration: 1 day(s)
      • Level: Introductory

    What makes for an effective advice and interview session and how best to achieve that? This course offers a structure for interviewing clients and an outline for moving from acknowledging the client’s feelings to dealing with the client’s issue in order to build rapport, stay focused and get the best out of the interview. It also offers best practice in listening to clients as well as addressing their 4 key needs. The second half of the course focuses on Motivational Interviewing techniques in order to empower the client to take action as well as to overcome and not reinforce any resistance they may have. It offers strategies for eliciting change talk from the client as well as ways of giving bad news.

    Learn More
  9. Domestic Violence Awareness

      • Duration: 1 day(s)
      • Level: Introductory

    This course aims to improve individuals' ability to identify and respond to clients affected by domestic violence. It will examine the dynamics of abusive relationships and provide an overview of the rights and options available to victims and survivors. After completing this course, delegates should be able to identify the core needs of clients and to refer them on to appropriate specialist support services.

    Learn More
  10. Emotional Labour and Reflective Practice

      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This one-day course provides an overview of emotional labour. Emotional labour is the personal energy it takes for the purpose of addressing people’s feelings, making people comfortable, or living up to social expectations. It’s called “emotional labour” because it ends up using – and often draining – our emotional resources. Delegates working with people at risk of homelessness require high levels of social skills and emotional intelligence. This course will help them to consider the impact of emotional labour and models of reflective practice and how to put their skills into practice.

    Learn More

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 1 to 10 of 35 total

Page:
  1. 1
  2. 2
  3. 3
  4. 4