Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 1 to 10 of 12 total

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  1. Better Support for Frontline Staff: a Training Needs Analysis Approach

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    The pace of change including demand for advice and funding cuts in the housing and homelessness sector is increasing and its even more important for organisations to understand the need for focused development and training programmes.

    This Training Needs Analysis workshop will provide you with tools and techniques to ensure you are delivering maximum benefit to staff and return-on-investment to your organisation. It will achieve this by introducing you to the different levels of TNA, the different techniques you can employ to identify specific learning needs and by highlighting a wide range of learning solutions that can address these needs.

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  2. Collaborative Working in Housing: Good Practice Workshop

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This practical workshop will help delegates develop effective partnerships to reduce homelessness in their local areas and enable them to work actively with other partners to address local needs.

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  3. Digital Housing Advice and Support: a way forward: GOOD PRACTICE WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Based on Shelter's 2015 channel shift research 'Down the line: the future role of digital housing advice and support', this workshop session provides delegates with an opportunity to explore ways to improve access to housing advice, discover what other authorities and advice agencies are doing, what works well and what people who are experiencing housing issues expect.

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  4. Equality and Diversity

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    An in-house training course which enables staff to understand the issues of diversity, how their actions can help improve end service user focus and make their organisation an inclusive environment to work in.

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  5. Leadership Skills WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    As the housing sector continues to face challenges and change there is need to understand the key elements of leadership and how these can be applied when leading teams on a day-to-day basis as well as during times of change. Our workshop will help you to improve or learn new leadership skills whilst dealing effectively with challenges.

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  6. Maintaining Customer Focus WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Increasing demand for advice services or dealing with complex enquires/cases can impact on efforts to maintain excellent customer focus. This course explores the theories that underpin customer relations and the practical strategies for maintaining customer focus in any situation.

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  7. Management Skills: The Essentials

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    This one-day course will enable participants to understand the role of managers, and to identify and implement effective management practices.

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  8. Managing Volunteers

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    The course aims to explore the benefits, obligations, and issues in recruiting and managing voluntary staff. By the end of this course participants will have an operational overview of the organisational considerations involved in effectively supervising volunteers.

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  9. Project Management

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course draws on some of the common principles in current project management thinking and takes the learner from how a project comes into existence through to what needs to be done once their project is complete. It will help them to enure that the work they put in to a project results in lasting positive change.

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  10. Resilience and Mindfulness WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    This course will equip delegates with the tools and techniques to build and maintain high levels of personal resilience and support peers to create their own personal coping strategies for managing increased workloads and demands on their capacity.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 1 to 10 of 12 total

Page:
  1. 1
  2. 2