Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 1 to 10 of 12 total

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  1. Supporting Staff through Supervision

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    This course will identify and explore good practice and equip supervisors with the skills and strategies they need to support and develop staff effectively. Offered in-house only at present for groups of 6-16 staff, we have both one and two day programmes available.

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  2. Skills for Managing Client Expectations and Giving Advice

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This in-depth workshop will provide an opportunity to explore how best to maximise a telephone based relationship with callers seeking housing advice. The focus is on fostering an empathic connection through self-awareness and interpersonal skills.

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  3. Resilience and Mindfulness WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    This course will equip delegates with the tools and techniques to build and maintain high levels of personal resilience and support peers to create their own personal coping strategies for managing increased workloads and demands on their capacity.

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  4. Project Management

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course draws on some of the common principles in current project management thinking and takes the learner from how a project comes into existence through to what needs to be done once their project is complete. It will help them to enure that the work they put in to a project results in lasting positive change.

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  5. Managing Volunteers

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    The course aims to explore the benefits, obligations, and issues in recruiting and managing voluntary staff. By the end of this course participants will have an operational overview of the organisational considerations involved in effectively supervising volunteers.

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  6. Management Skills: The Essentials

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    This one-day course will enable participants to understand the role of managers, and to identify and implement effective management practices.

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  7. Maintaining Customer Focus WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Increasing demand for advice services or dealing with complex enquires/cases can impact on efforts to maintain excellent customer focus. This course explores the theories that underpin customer relations and the practical strategies for maintaining customer focus in any situation.

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  8. Leadership Skills WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    As the housing sector continues to face challenges and change there is need to understand the key elements of leadership and how these can be applied when leading teams on a day-to-day basis as well as during times of change. Our workshop will help you to improve or learn new leadership skills whilst dealing effectively with challenges.

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  9. Equality and Diversity

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    An in-house training course which enables staff to understand the issues of diversity, how their actions can help improve end service user focus and make their organisation an inclusive environment to work in.

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  10. Digital Housing Advice and Support: a way forward: GOOD PRACTICE WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Based on Shelter's 2015 channel shift research 'Down the line: the future role of digital housing advice and support', this workshop session provides delegates with an opportunity to explore ways to improve access to housing advice, discover what other authorities and advice agencies are doing, what works well and what people who are experiencing housing issues expect.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Ascending Direction

Items 1 to 10 of 12 total

Page:
  1. 1
  2. 2