Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 1 to 10 of 27 total

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  1. Welfare Benefits: Update

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Advanced
      • CPD: 5

    This refresher course provides an update on welfare benefit issues and the impact of the roll out of the full Universal Credit service. It also includes a summary of recent and future changes.

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  2. Universal Credit: The Housing Element

    • Location(s): London
    • Course Date(s): 21 Nov 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £150.00

    This practical course provides a complete introduction to and overview of the Universal Credit Housing Element including how entitlement is worked out, claimed and paid. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  3. Universal Credit in Practice

    • Location(s): London
    • Course Date(s): 10 Jul, 15 Nov 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £150.00

    Based on experience of working with Universal Credit claimants nationally, this course provides delegates with a complete understanding of the problems currently being experienced and explores practical solutions advisers may need to employ. This course is being run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  4. Universal Credit for Students

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course explains in detail the principles and calculation of Universal Credit, and how it applies to students. Currently only available for delivery to a group of staff at a time and location of your choice.

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  5. Support in the age of Universal Credit

    • Location(s): [In-house]
      • Level: Introductory

    The introduction of Universal Credit isn't just about the facts and figures; it will change some of the fundamental ways that we support clients to manage their housing, income and future. Many of the traditional relationships that support workers rely on will end and both workers and clients are facing a new reality. At the same time changes to social housing are also fast changing some of the certainties we have become accustomed to. This workshop aims to bring some of the key challenges into the fore and allow workers space to discuss the implications for and challenges to their own support work and to begin to plan their response. Please note this is a half day workshop.

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  6. Preparing for an Appeal Tribunal

    • Location(s): London
    • Course Date(s): 3 Jul 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    This course examines the process of preparing a client for a first-tier Tribunal and provides a thorough grounding in how to construct an effective written submission when working on a PIP or ESA case. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone us on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  7. Personal Independence Payment (PIP)

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course examines the structure of Personal Independence Payment (PIP) and the assessment process. It enables participants to identify potential entitlement and make the most effective applications.

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  8. Negotiation Skills for Debt Collection

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Examines the most common ‘hard’ and ‘soft’ approaches to negotiation, their advantages and disadvantages before focusing on the ‘third approach’. This approach takes into account the ‘slippery slope to debt’ and aims to reach the best possible solution for both parties based on each of their needs and objective criteria. Participants will also come away equipped with strategies for being more persuasive, using the Principles of Influence as well as strategies for overcoming the most common objections.

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  9. Mortgage Advice: The Prevention of Homelessness

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This course provides an understanding of how mortgages work and the options available to borrowers who, for whatever reason, are unable to meet their payments. Delegates will gain the skills, information, and confidence to: negotiate favourable settlements with lenders; give useful advice to those facing possession proceedings; deal with intentional homelessness issues and advise tenants as to their rights when their landlord defaults on the mortgage.

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  10. Mental Health and Welfare Benefits

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course will provide workers who support or assess mental health service users with a robust, up to date knowledge of the benefits system. Delegates will become confident about the information and advice they give.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 1 to 10 of 27 total

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