Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 11 to 20 of 26 total

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  1. Introduction to Universal Credit

    • Location(s): London
    • Course Date(s): 25 Apr 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    This practical course, being run in partnership with The Benefits Training Company, provides a complete introduction to and overview of Universal Credit (UC). It includes how amounts are worked out, claimed and paid in the full digital service areas as well as the areas operating the temporary gateway conditions. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

    If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Jason on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  2. Introduction to Welfare Benefits

    • Location(s): London
    • Course Date(s): 26 Apr 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    This practical course provides a comprehensive introduction to the benefits and tax credits system. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

    If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Jason on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  3. Maximising Income for Tenants

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course enables housing staff to maximise income for their tenants and will help Local Authorities meet the requirements of the Homelessness Reduction Act. It considers a range of vulnerable groups including people leaving prison and hospital, survivors of domestic abuse, care leavers, and those affected by a health condition or disability. The course looks at the whole benefits system but has a particular focus on housing related payments and getting the rent paid.

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  4. Mental Health and Welfare Benefits

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course will provide workers who support or assess mental health service users with a robust, up to date knowledge of the benefits system. Delegates will become confident about the information and advice they give.

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  5. Mortgage Advice: The Prevention of Homelessness

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This course provides an understanding of how mortgages work and the options available to borrowers who, for whatever reason, are unable to meet their payments. Delegates will gain the skills, information, and confidence to: negotiate favourable settlements with lenders; give useful advice to those facing possession proceedings; deal with intentional homelessness issues and advise tenants as to their rights when their landlord defaults on the mortgage.

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  6. Negotiation Skills for Debt Collection

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Examines the most common ‘hard’ and ‘soft’ approaches to negotiation, their advantages and disadvantages before focusing on the ‘third approach’. This approach takes into account the ‘slippery slope to debt’ and aims to reach the best possible solution for both parties based on each of their needs and objective criteria. Participants will also come away equipped with strategies for being more persuasive, using the Principles of Influence as well as strategies for overcoming the most common objections.

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  7. Personal Independence Payment (PIP)

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course examines the structure of Personal Independence Payment (PIP) and the assessment process. It enables participants to identify potential entitlement and make the most effective applications. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Carmen on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  8. Support in the age of Universal Credit

    • Location(s): [In-house]
      • Level: Introductory

    The introduction of Universal Credit isn't just about the facts and figures; it will change some of the fundamental ways that we support clients to manage their housing, income and future. Many of the traditional relationships that support workers rely on will end and both workers and clients are facing a new reality. At the same time changes to social housing are also fast changing some of the certainties we have become accustomed to. This workshop aims to bring some of the key challenges into the fore and allow workers space to discuss the implications for and challenges to their own support work and to begin to plan their response. Please note this is a half day workshop.

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  9. Tax Credits

    • Location(s): [In-house]
      • Level: Introductory
      • CPD: 5

    This practical course provides an understanding of the tax credits system including how the tax credits calculation will change in April 2016. It enables participants to maximise income through tax credits and helps claimants avoid problems including those caused by overpayments.

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  10. The New Benefit Cap

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This practical course looks at the cap on total household benefits, government changes made in 2016-17 and the strategies that can be employed to sustain a tenancy when the household is affected by the cap. Only available for delivery inhouse to a group of 5 or more staff in-house. We can tailor the course content to meet the specific needs of the group. Please call Carmen on 0344 515 1155 or email inhousetraining@shelter.org.uk to enquire.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 11 to 20 of 26 total

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