Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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  1. Housing Benefit and Discretionary Housing Payments

    • Location(s): London
    • Course Date(s): 8 Nov 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    This practical course provides an understanding of who is eligible for Housing Benefit and examines the system of Discretionary Housing Payments. It includes how amounts are worked out, claimed and paid. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  2. Housing Benefit: Introductory

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course outlines the role of housing benefit within the wider welfare benefits system, and enables delegates to establish who can claim housing benefit and how it is calculated. Delegates will develop the confidence and knowledge necessary to give basic advice about housing benefit.

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  3. Introduction to Universal Credit

    • Location(s): London
    • Course Date(s): 6 Sep 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    This practical course, being run in partnership with The Benefits Training Company, provides a complete introduction to and overview of Universal Credit (UC). It includes how amounts are worked out, claimed and paid in the full digital service areas as well as the areas operating the temporary gateway conditions. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  4. Introduction to Welfare Benefits

    • Location(s): London
    • Course Date(s): 5 Jul, 27 Sep, 29 Nov 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    This practical course provides a comprehensive introduction to the benefits and tax credits system. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

    If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  5. Limited Capability for Work

    • Location(s): London
    • Course Date(s): 13 Sep 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    This course provides a comprehensive and practical guide to Employment and Support Allowance (ESA) and how limited capability for work affects Universal Credit. It looks at the assessment process and how to trouble-shoot typical problems. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  6. Maximising Income

    • Location(s): London
    • Course Date(s): 11 Jul, 27 Nov 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    This course enables housing staff to maximise income for their tenants. Although it looks at the whole benefits system it has a particular focus on housing related payments and getting the rent paid.

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  7. Maximising Income for Tenants

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course enables housing staff to maximise income for their tenants and will help Local Authorities meet the requirements of the Homelessness Reduction Act. It considers a range of vulnerable groups including people leaving prison and hospital, survivors of domestic abuse, care leavers, and those affected by a health condition or disability. The course looks at the whole benefits system but has a particular focus on housing related payments and getting the rent paid.

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  8. Mental Health and Welfare Benefits

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course will provide workers who support or assess mental health service users with a robust, up to date knowledge of the benefits system. Delegates will become confident about the information and advice they give.

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  9. Mortgage Advice: The Prevention of Homelessness

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This course provides an understanding of how mortgages work and the options available to borrowers who, for whatever reason, are unable to meet their payments. Delegates will gain the skills, information, and confidence to: negotiate favourable settlements with lenders; give useful advice to those facing possession proceedings; deal with intentional homelessness issues and advise tenants as to their rights when their landlord defaults on the mortgage.

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  10. Negotiation Skills for Debt Collection

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Examines the most common ‘hard’ and ‘soft’ approaches to negotiation, their advantages and disadvantages before focusing on the ‘third approach’. This approach takes into account the ‘slippery slope to debt’ and aims to reach the best possible solution for both parties based on each of their needs and objective criteria. Participants will also come away equipped with strategies for being more persuasive, using the Principles of Influence as well as strategies for overcoming the most common objections.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 11 to 20 of 27 total

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