Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

10 Item(s)

  1. Aggressive and Difficult Behaviours

      • Duration: 1 day(s)
      • Level: Introductory

    A one-day workshop which equips participants with the skills and knowledge they need to avoid confrontational situations with difficult and aggressive clients and to use creative, effective strategies to calm a difficult and/or aggressive client when necessary.

    N.B. Our Jan-June 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

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  2. Challenging Homelessness Decisions for Young People

      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This course will assist advisers with day-to-day problems around the homelessness legislation and in seeking reviews of adverse decisions. Participants will develop an understanding of the complaints procedure that can be used to challenging Children Act, Children (Leaving Care) Act 2000 decisions, or inertia.

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  3. Developing your Advising and Interviewing Skills

      • Duration: 1 day(s)
      • Level: Introductory

    What makes for an effective advice and interview session and how best to achieve that? This course offers a structure for interviewing clients and an outline for moving from acknowledging the client’s feelings to dealing with the client’s issue in order to build rapport, stay focused and get the best out of the interview. It also offers best practice in listening to clients as well as addressing their 4 key needs. The second half of the course focuses on Motivational Interviewing techniques in order to empower the client to take action as well as to overcome and not reinforce any resistance they may have. It offers strategies for eliciting change talk from the client as well as ways of giving bad news.

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  4. Introduction to Mediation Skills

      • Duration: 1 day(s)
      • Level: Introductory

    A group training course for five or more staff which provides delegates with an introduction to mediation skills: looking at what mediation is, how mediation skills can be applied, identifying good practice and exploring communication skills.

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  5. Lone Working

      • Duration: 1 day(s)
      • Level: Introductory

    Starting with a risk assessment strategy, this course then seeks to offer participants strategies for avoiding the potential hazards on working on their own. It examines why clients might pose a risk to us and what are some of the signs, both overt and subtle, that a client might be about to become aggressive. It then examines calming and de-escalating strategies, looking at some strategies that are unique yet powerful in calming clients so that they don’t pose a risk to lone workers.

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  6. Professional Boundaries

      • Duration: 1 day(s)
      • Level: Introductory

    This one-day course develops practice through a day of interactive learning and discussion. The course allows delegates to have fun as they actively test their boundaries, share good and poor practice examples and are guided through establishing the difference between professional and other relationships. We are also able to flex the content to address any problems that you identify with current working practices.

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  7. Students and Housing

      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This training explores housing issues of particular concern to students and how advice can help students respond to problems and issues.

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  8. Training Young People in Anger Management

      • Level: Introductory

    This course gives teachers, trainers and others who work with young people an outline for delivering anger management sessions. Participants will develop an understanding of how anger is triggered and experienced by young people and use this understanding to feed into exercises and discussions for delivery in a group or one-to-one training context.

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  9. Young People and Anger Management

      • Duration: 1 day(s)
      • Level: Introductory

    This training offers teachers, trainers or youth support workers a framework and practical approach to delivering anger management sessions to young people. Delegates will develop an understanding of how anger is triggered and experienced by young people and use this understanding to feed into exercises and discussions for delivery in a group or one-to-one support context.

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  10. Young People Housing and Homelessness

      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This course will enable delegates to develop an understanding of youth homelessness and the legislative frameworks available to assist young people. It provides an understanding of how the legislation can be used as a platform to develop better integrated services for all young people in housing need.

    N.B. Our Jan-June 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

    Learn More

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

10 Item(s)