Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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  1. Young People Housing and Homelessness

    • Location(s): London
    • Course Date(s): 28 Nov 2018, 10 May 2019
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £120.00

    This course will enable delegates to develop an understanding of youth homelessness and the legislative frameworks available to assist young people. It provides an understanding of how the legislation can be used as a platform to develop better integrated services for all young people in housing need.

    N.B. Our Jan-June 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

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  2. Young People and Anger Management

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This training offers teachers, trainers or youth support workers a framework and practical approach to delivering anger management sessions to young people. Delegates will develop an understanding of how anger is triggered and experienced by young people and use this understanding to feed into exercises and discussions for delivery in a group or one-to-one support context.

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  3. Working with People with Multiple and Complex Needs

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    Aimed at front-line staff working in advice agencies, hostels, day centres, supported housing, floating support, street services, and other services working with homeless people, this course aims to improve the outcomes for people with multiple needs who access housing and support services.

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  4. Working with People with Dual Diagnosis

    • Location(s): [In-house]
      • Level: Introductory
      • CPD: 5

    This course will raise delegates awareness of relationships between mental illness and drug and alcohol dependency. Participants will look at good practice issues, medical and therapeutic interventions and referral processes. 

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  5. Welfare Benefits: Update

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Advanced
      • CPD: 5

    This refresher course provides an update on welfare benefit issues and the impact of the roll out of the full Universal Credit service. It also includes a summary of recent and future changes.

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  6. Using Reflective Practice

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course provides an introduction to what reflective practice and learning are and how these concepts can support both your individual management practice and your team members. The session will include a range of practical techniques and frameworks that you will be able to apply straight away.

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  7. Using Housing Case Law: Better Submissions and Decisions

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This specialist Shelter seminar will guide delegates on how to analyse and use housing caselaw appropriately to underpin homelessness applications, investigations, decisions and reviews. It provides examples of tailored homelessness applications and decision letters and covers the importance of good records and evidence. Relevant updates on HRA are included but the focus will be on the main Part VII duty.

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  8. Universal Credit: The Housing Element

    • Location(s): London
    • Course Date(s): 21 Nov 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £150.00

    This practical course provides a complete introduction to and overview of the Universal Credit Housing Element including how entitlement is worked out, claimed and paid. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  9. Universal Credit Overview

    • Location(s): London
    • Course Date(s): 16 Jan, 24 May 2019
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    Please note: this course was previously called 'Introduction to Universal Credit'. This practical course, being run in partnership with The Benefits Training Company, provides a complete introduction to and overview of Universal Credit (UC). It includes how amounts are worked out, claimed and paid in the full digital service areas as well as the areas operating the temporary gateway conditions. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

    N.B. Our Jan-June 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

    If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  10. Universal Credit in Practice

    • Location(s): London
    • Course Date(s): 15 Nov 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £150.00

    Based on experience of working with Universal Credit claimants nationally, this course provides delegates with a complete understanding of the problems currently being experienced and explores practical solutions advisers may need to employ. This course is being run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

    Learn More

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 1 to 10 of 122 total

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