Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 11 to 20 of 122 total

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  1. Challenging Housing Benefit Decisions

    • Location(s): London
    • Course Date(s): 25 Oct 2018, 5 Mar 2019
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £150.00

    This one-day course focuses on the more complicated areas of Housing Benefit and how to challenge decisions effectively. A good working knowledge of Housing Benefit will be assumed. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

    If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

    N.B. Our Jan-June 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

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  2. Challenging Prevention & Homelessness Decisions

    • Location(s): London
    • Course Date(s): 1 Nov 2018, 6 Mar 2019
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £180.00

    This course gives delegates the opportunity to explore the legal principles against which homeless decisions are judged by the court. It looks in detail at which decisions can be reviewed under Part VII of the Housing Act 1996 as amended by the Homelessness Reduction Act 2017, as well as appeals on a point of law under s204 1996 Housing Act and the role of Judicial Review in the High Court.

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  3. Civil and Criminal Legal Remedies for Victims of Domestic Violence

    • Location(s): [In-house]
      • Duration: 2 day(s)
      • Level: Introductory
      • CPD: 10

    This course covers the whole range of civil and criminal legal remedies for victims of domestic violence. It covers marriage, divorce, cohabitation, forced marriage, Domestic Violence Concession, criminal law, injunctions, children, contact and residence proceedings.

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  4. Client Interviewing and Negotiation Skills

    • Location(s): London
    • Course Date(s): 7 Mar 2019
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This one-day course explores strategies to more quickly build rapport and conduct productive and tailored interviews. It examines how best to identify and understand the needs of the client and how the interviewer can flex their own style to better manage the conversation and deal with, or prevent negative reactions. Swiss psychiatrist Carl Jung said that “Everything that irritates us about others can lead us to a better understanding of ourselves.” Please note: the timings for this course are 9:15 to 16:45

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  5. Communicating with People with Mental Health Issues

    • Location(s): [In-house]
      • Level: Introductory
      • CPD: 5

    Attend this training to improve your confidence, skills and sensitivity when communicating with people with mental health issues and mental illness.

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  6. Communication Skills

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course enables delegates to develop effective communication skills by exploring models of verbal vs non-verbal communication and influencing as well as strategies for listening and adapting your speaking style so that others will listen.

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  7. Community Care and Housing

    • Location(s): London
    • Course Date(s): 7 Nov 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £120.00

    This course looks in detail at The Care Act 2014 including the philosophies that underpin the Act and the most significant changes it brought. The course also looks at the Act within the context of its potential utility in the prevention and relief of homelessness.

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  8. Counselling Skills for Non Counsellors

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course outlines a three-stage approach for using basic counselling skills with service users, as well as looking at boundaries for personal involvement and managing stress.

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  9. Customer Care (and Telephone Skills)

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    Starting by looking at the most common things that annoy people when they are experiencing poor customer service, delegates then examine the 7 basic needs of clients so that they can implement quick and straightforward strategies in order to meet those needs. From building rapport to structuring a conversation in order to reach a satisfactory outcome for the customer, this course also examines common ways that staff working in customer care can get ‘hooked’ by a challenging customer. Methods of avoiding those hooks will be examined as well as strategies for telling customers what they don’t want to hear. Also, where needed, strategies for dealing with customers on the telephone.

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  10. Debt Advice: An Introduction

    • Location(s): London
    • Course Date(s): 26 Sep 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    Run in partnership with The Benefits Training Co., this one-day course provides an overview of the debt advice process and helps staff support tenants and service users with debt problems. For delegates attending our public training, the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises, please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

    Learn More

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 11 to 20 of 122 total

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