Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 11 to 20 of 125 total

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  1. Challenging Housing Benefit Decisions

    • Location(s): London
    • Course Date(s): 15 Dec 2017, 16 Apr 2018
      • Duration: 1 day(s)
      • Level: Introductory

    Price starts at: £150.00

    This one-day course focuses on the more complicated areas of Housing Benefit and how to challenge decisions effectively. A good working knowledge of Housing Benefit will be assumed. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

    If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Carmen on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group. Learn More
  2. Challenging PIP decisions

    • Location(s): London, Manchester
    • Course Date(s): 25 Oct, 15 Nov 2017
      • Duration: 1 day(s)
      • Level: Intermediate

    Price starts at: £150.00

    This course examines the process of challenging a PIP decision. It looks at the mandatory reconsideration and what claimants should do in preparation for an appeal tribunal hearing. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Carmen on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group. Please note: we also run an introductory course on PIP, examining the structure of and assessment for Personal Independence Payment (PIP). Please enter 'PIP' in the search box on Shelter Shop.

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  3. Civil and Criminal Legal Remedies for Victims of Domestic Violence

    • Location(s): [In-house]
      • Duration: 2 day(s)
      • Level: Introductory
      • CPD: 10

    This course covers the whole range of civil and criminal legal remedies for victims of domestic violence. It covers marriage, divorce, cohabitation, forced marriage, Domestic Violence Concession, criminal law, injunctions, children, contact and residence proceedings.

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  4. Collaborative Working in Housing: Good Practice Workshop

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This practical workshop will help delegates develop effective partnerships to reduce homelessness in their local areas and enable them to work actively with other partners to address local needs.

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  5. Community Care and Housing

    • Location(s): London
    • Course Date(s): 11 Oct 2017
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £120.00

    Nearly 70 years of disparate and often contradictory community care legislation has been replaced by the Care Act 2014. The majority of the Act became law from 1 April 2015. This course looks at the philosophies that underpin the Act and provides an outline of the new legislation highlighting the most significant changes. The course will also look at the Act within the context of its potential utility in the prevention and relief of homelessness.

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  6. Complaints Handling

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Customers don’t always complain out loud and this course starts by examining how it is beneficial for their organisations to encourage complaints. It then looks at the best ways of annoying customers, including phrases that are common in the world of customer service, in order that these be avoided. Client’s ‘7 basic needs’ are covered including quick and straightforward strategies for meeting those needs. But what happens when customers are being unreasonable? This courses also looks on how best to deal with this behaviour and not get ‘hooked’ into acting unreasonably in return by using statements and strategies to remain assertive and in control.

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  7. Counselling Skills for Non Counsellors

    • Location(s): [In-house]
      • Duration: 2 day(s)
      • Level: Introductory

    This course outlines a three-stage approach for using basic counselling skills with service users, as well as looking at boundaries for personal involvement and managing stress.

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  8. Customer Care (and Telephone Skills)

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    Starting by looking at the most common things that annoy people when they are experiencing poor customer service, delegates then examine the 7 basic needs of clients so that they can implement quick and straightforward strategies in order to meet those needs. From building rapport to structuring a conversation in order to reach a satisfactory outcome for the customer, this course also examines common ways that staff working in customer care can get ‘hooked’ by a challenging customer. Methods of avoiding those hooks will be examined as well as strategies for telling customers what they don’t want to hear. Also, where needed, strategies for dealing with customers on the telephone.

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  9. Debt Advice: An Introduction

    • Location(s): London
    • Course Date(s): 23 Jan 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    Run in partnership with The Benefits Training Co., this new one-day course provides an overview of the debt advice process and helps staff support tenants and service users with debt problems.

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  10. Defending Mortgage Possession Proceedings

    • Location(s): London
    • Course Date(s): 17 Oct 2017
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £170.00

    This course provides a practical understanding of court’s powers to assist mortgage borrowers in arrears. It looks at practical and legal issues that arise in defending mortgage possession proceedings in court and the court’s powers to allow borrowers to remain in their homes.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 11 to 20 of 125 total

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