Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 21 to 30 of 125 total

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  1. Developing your Advising and Interviewing Skills

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    What makes for an effective advice and interview session and how best to achieve that? This course offers a structure for interviewing clients and an outline for moving from acknowledging the client’s feelings to dealing with the client’s issue in order to build rapport, stay focused and get the best out of the interview. It also offers best practice in listening to clients as well as addressing their 4 key needs. The second half of the course focuses on Motivational Interviewing techniques in order to empower the client to take action as well as to overcome and not reinforce any resistance they may have. It offers strategies for eliciting change talk from the client as well as ways of giving bad news.

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  2. Digital Housing Advice and Support: a way forward: GOOD PRACTICE WORKSHOP

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Based on Shelter's 2015 channel shift research 'Down the line: the future role of digital housing advice and support', this workshop session provides delegates with an opportunity to explore ways to improve access to housing advice, discover what other authorities and advice agencies are doing, what works well and what people who are experiencing housing issues expect.

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  3. Disrepair and Conditions: Inspecting a House

    • Location(s): [In-house]
      • Duration: 2 day(s)
      • Level: Intermediate

    This course provides an introduction to basic terminology used in housing construction, providing an insight into the places in buildings where problems can arise. The course provides information on what to look for, and how to identify and record deficiencies - including disrepair and dampness - in dwellings. Delegates will conduct an inspection, putting what they have learnt into practice and report on the conditions found. The course also looks at the legal context of house inspection liabilities and the way of identifying hazards in residential accommodation under the Housing Act 2004 (the Housing Health and Safety Rating System).

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  4. Disrepair in the Private Rented Sector

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    N.B. We are having technical problems with this course at present. Please note the 23 February date has been cancelled so this course is now only available for delivery to groups of staff in-house.

    This new seminar looks at the law governing disrepair and bad housing conditions in the private sector, both in terms of legal responsibilities under the tenancy agreement and from the point of view of the Local Authority’s enforcement role; it also highlights new safeguards against the retaliatory eviction of assured shorthold tenants brought in by the Deregulation Act 2015

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  5. Domestic Violence and Housing

    • Location(s): London
    • Course Date(s): 12 Dec 2017, 20 Mar 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £180.00

    This course explores housing problems associated with domestic violence. Delegates will develop an understanding of the legal and housing options that are available in order to support clients.

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  6. Domestic Violence and Welfare Benefits

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course gives an overview of the benefit system to anyone supporting women affected by domestic violence and prepares them for the introduction of universal credit.

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  7. Effective Casework Management

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course equips delegates with the key planning and organisational skills to manage their caseload effectively. Participants will be enabled to set targets, identify deadlines and overcome the difficulties associated with long-term casework. Delegates will explore the issues around shared work on case files, the importance of note taking and the effective closure of cases. 

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  8. Employability Skills

    • Location(s): [In-house]
      • Level: Introductory

    A one-day workshop which equips participants with the skills and knowledge they need to assist their clients with applying for job vacancies by putting together unique, well written CVs, cover letters and supporting statements. Increasing their client’s chances of gaining interviews by writing stand-out cover letters/emails and, once they are in work, supporting them in maintaining employment and progressing in their workplace.

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  9. Employment and Support Allowance (ESA)

    • Location(s): London
    • Course Date(s): 5 Oct 2017
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £150.00

    This practical course provides a comprehensive and practical guide to Employment and Support Allowance (ESA). It looks at the assessment process and how to trouble-shoot typical problems. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Carmen on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  10. Equality Act and Public Law Defences to Possession Claims: SEMINAR

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Increasing numbers of tenants in the social/council housing sector have comparatively limited security of tenure (introductory tenants, starter tenants, demoted tenants, and non-secure tenants). Others can face possession proceedings on mandatory grounds, including ground 8 and the 'absolute' ground for possession based on serious anti-social behaviour.

    This practical, 'hands on' seminar highlights two additional lines of defence - public law arguments based on the landlord's decision making process, and defences under the 2010 Equality Act - which are often successful in practice despite the decisions of the higher Courts about proportionality defences.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 21 to 30 of 125 total

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