Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 21 to 30 of 119 total

Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  1. Domestic Violence Awareness

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course aims to improve individuals' ability to identify and respond to clients affected by domestic violence. It will examine the dynamics of abusive relationships and provide an overview of the rights and options available to victims and survivors. After completing this course, delegates should be able to identify the core needs of clients and to refer them on to appropriate specialist support services.

    Learn More
  2. Emotional Labour and Reflective Practice

    • Location(s): London
    • Course Date(s): 3 May 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This one-day course provides an overview of emotional labour. Emotional labour is the personal energy it takes for the purpose of addressing people’s feelings, making people comfortable, or living up to social expectations. It’s called “emotional labour” because it ends up using – and often draining – our emotional resources. Delegates working with people at risk of homelessness require high levels of social skills and emotional intelligence. This course will help them to consider the impact of emotional labour and models of reflective practice and how to put their skills into practice.

    Learn More
  3. Employment and Support Allowance (ESA)

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This practical course provides a comprehensive and practical guide to Employment and Support Allowance (ESA). It looks at the assessment process and how to trouble-shoot typical problems. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Carmen on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

    Learn More
  4. Equality Act and Public Law Defences to Possession Claims

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Increasing numbers of tenants in the social/council housing sector have comparatively limited security of tenure (introductory tenants, starter tenants, demoted tenants, and non-secure tenants). Others can face possession proceedings on mandatory grounds, including ground 8 and the 'absolute' ground for possession based on serious anti-social behaviour.

    This practical, 'hands on' training highlights two additional lines of defence - public law arguments based on the landlord's decision making process, and defences under the 2010 Equality Act - which are often successful in practice despite the decisions of the higher Courts about proportionality defences.

    Learn More
  5. Equality and Diversity

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    An in-house training course which enables staff to understand the issues of diversity, how their actions can help improve end service user focus and make their organisation an inclusive environment to work in.

    Learn More
  6. Essential Housing Management Law

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course provides an overview of the law and current practice affecting the management of local authority and registered social landlord tenancies. It also explores landlord duties and obligations with regard to assured and secure tenancies; good practice and legal issues towards starter, introductory and demoted tenants; management of tenancies upon relationship breakdown; and proposed changes to tenancy law.

    Learn More
  7. Estate Management: Good Practice

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This in-house course uses maximum participation to actively consider different tools and strategies for effectively managing estates. It covers a wide range of working practices and concerns to help staff more effectively manage an estate.

    Learn More
  8. European Nationals' Housing Rights

    • Location(s): London
    • Course Date(s): 14 Jun 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £170.00

    This course looks in detail at the housing rights of workers and others who come to the UK from Europe. Delegates will examine the legal framework that regulates the rights of such workers to access social housing and homelessness assistance under the 1996 Housing Act, examine the rights of specific groups, and consider problem areas. The content of this course is updated regularly to reflect changes to legislation and/or case-law.

    Learn More
  9. Financial Capability for Advisers

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course trains advisers/staff to provide advice and assistance to residents in the areas of budgeting, managing their finances and debts and to understand the complicated Universal Credit system There have been substantial changes to the Welfare and Housing Benefit systems particularly with the introduction of the Universal Credit which will have significant implications for claimants Universal Credit will be paid to claimants on a monthly basis and this immediately raises issues for some residents in being able to budget and manage their money and pay their housing costs.

    Learn More
  10. Good Practice in Tenant Involvement

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course increases understanding of the methods for involving service users in consultation, information, participation and decision making, and enables delegates to improve communication with their service users.

    Learn More

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 21 to 30 of 119 total

Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5