Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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  1. Employment and Support Allowance (ESA)

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This practical course provides a comprehensive and practical guide to Employment and Support Allowance (ESA). It looks at the assessment process and how to trouble-shoot typical problems. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Carmen on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  2. Equality Act and Public Law Defences to Possession Claims: SEMINAR

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Increasing numbers of tenants in the social/council housing sector have comparatively limited security of tenure (introductory tenants, starter tenants, demoted tenants, and non-secure tenants). Others can face possession proceedings on mandatory grounds, including ground 8 and the 'absolute' ground for possession based on serious anti-social behaviour.

    This practical, 'hands on' seminar highlights two additional lines of defence - public law arguments based on the landlord's decision making process, and defences under the 2010 Equality Act - which are often successful in practice despite the decisions of the higher Courts about proportionality defences.

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  3. Equality and Diversity

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    An in-house training course which enables staff to understand the issues of diversity, how their actions can help improve end service user focus and make their organisation an inclusive environment to work in.

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  4. Essential Administration Skills

    • Location(s): [In-house]
      • Duration: 2 day(s)
      • Level: Intermediate

    The course equips delegates with the skills required to develop and manage administrative systems, to deal effectively with people and to identify effective administration practices. 

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  5. Essential Housing Management Law

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course provides an overview of the law and current practice affecting the management of local authority and registered social landlord tenancies. It also explores landlord duties and obligations with regard to assured and secure tenancies; good practice and legal issues towards starter, introductory and demoted tenants; management of tenancies upon relationship breakdown; and proposed changes to tenancy law.

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  6. Estate Management: Good Practice

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This in-house course uses maximum participation to actively consider different tools and strategies for effectively managing estates. It covers a wide range of working practices and concerns to help staff more effectively manage an estate.

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  7. European Nationals' Housing Rights

    • Location(s): London
    • Course Date(s): 28 Nov 2017, 14 Jun 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £170.00

    This course looks in detail at the housing rights of workers and others who come to the UK from Europe. Delegates will examine the legal framework that regulates the rights of such workers to access social housing and homelessness assistance under the 1996 Housing Act, examine the rights of specific groups, and consider problem areas. The content of this course is updated regularly to reflect changes to legislation and/or case-law.

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  8. Evaluating your Private Rented Sector offer

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This workshop helps local authorities understand the benefits of evaluating their Private Rental Sector Access Scheme or Social Lettings Agency, taking them through how to plan and carry out an evaluation and importantly, examine how the outcomes of a review can be translated into developing a brand new offer.

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  9. Financial Capability for Advisers

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course trains advisers/staff to provide advice and assistance to residents in the areas of budgeting, managing their finances and debts and to understand the complicated Universal Credit system There have been substantial changes to the Welfare and Housing Benefit systems particularly with the introduction of the Universal Credit which will have significant implications for claimants Universal Credit will be paid to claimants on a monthly basis and this immediately raises issues for some residents in being able to budget and manage their money and pay their housing costs.

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  10. Financial Capability for Residents

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course will enable residents to gain a clear perspective on how to manage money, budget, manage debts, respond to Enforcement Agent action, maximise Welfare Benefit income and manage a bank account. It also looks at how to obtain a grant, how to complain effectively, the implications of insolvency and bankruptcy and smart shopping.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 31 to 40 of 130 total

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