Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 1 to 10 of 44 total

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  1. Aggressive and Difficult Behaviours

    • Location(s): London
    • Course Date(s): 30 Jan, 6 Jun 2018
      • Duration: 1 day(s)
      • Level: Introductory

    Price starts at: £100.00

    A one-day workshop which equips participants with the skills and knowledge they need to avoid confrontational situations with difficult and aggressive clients and to use creative, effective strategies to calm a difficult and/or aggressive client when necessary.

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  2. Arrears Management: The Impact of Universal Credit and Welfare Benefit Reform

    • Location(s): London
    • Course Date(s): 15 Feb 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £150.00

    The Welfare Reform Act and the introduction of Universal Credit are dramatically changing how welfare benefits are delivered. The housing element of Universal Credit will be paid directly to claimants and it will be essential that residents have the ability to budget and manage their money to ensure they do not incur rent arrears. Also available for delivery to a group of 5 or more staff at a time and location of your choice, we can tailor course content to meet any specific needs you may have. Please call Carmen on 0344 515 1155 or email inhousetraining@shelter.org.uk to enquire.

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  3. Assured Shorthold Tenancies

    • Location(s): London
    • Course Date(s): 5 Dec 2017, 17 Apr 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £180.00

    This course provides delegates with a better understanding of assured shorthold tenancies (ASTs) which are the most common form of tenure in the private rented sector and, following Localism, are being increasingly used in the social-rented sector. It examines homelessness prevention and housing advice interventions. This course also covers how to advise people entering ASTs, giving housing advisers more confidence.

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  4. Benefits for EEA Nationals

    • Location(s): London
    • Course Date(s): 19 Mar 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £150.00

    This practical course provides a complete understanding of when a European Economic Area national is entitled to welfare benefits and tax credits. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Carmen on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  5. Care Act and Housing

    • Location(s): London
    • Course Date(s): 13 Mar 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    The majority of the Care Act became law from April 2015 and makes extensive references to the role of housing and use of housing scenarios in the statutory guidance. This course discusses the most significant changes for the housing sector including suitable accommodation, prevention and relief of homelessness.

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  6. Casework Skills for Prevention and Advice Services

    • Location(s): London
    • Course Date(s): 21 Jun 2018
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This course equips delegates with the key skills to manage their caseload effectively. Participants will be enabled to set targets, identify deadlines and overcome the difficulties associated with long-term casework. Delegates will explore the issues around shared work on case files, the importance of note taking and the effective closure of cases.

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  7. Challenging Housing Benefit Decisions

    • Location(s): London
    • Course Date(s): 15 Dec 2017, 16 Apr 2018
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    This one-day course focuses on the more complicated areas of Housing Benefit and how to challenge decisions effectively. A good working knowledge of Housing Benefit will be assumed. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

    If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Carmen on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group. Learn More
  8. Challenging Prevention & Homelessness Decisions 2018

    • Location(s): London
    • Course Date(s): 7 Feb, 11 Jun 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £180.00

    This course gives delegates the opportunity to explore the legal principles against which homeless decisions are judged by the court. It looks in detail at reviews under s202 1996 Housing Act, as well as appeals on a point of law under s204 1996 Housing Act and the role of Judicial Review in the High Court.

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  9. Client Interview and Negotiation Skills

    • Location(s): London
    • Course Date(s): 8-9 Mar 2018
      • Duration: 2 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £170.00

  10. Community Care and Housing

    • Location(s): London
    • Course Date(s): 13 Jun 2018
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £120.00

    Nearly 70 years of disparate and often contradictory community care legislation has been replaced by the Care Act 2014. The majority of the Act became law from 1 April 2015. This course looks at the philosophies that underpin the Act and provides an outline of the new legislation highlighting the most significant changes. The course will also look at the Act within the context of its potential utility in the prevention and relief of homelessness.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 1 to 10 of 44 total

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