Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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  1. Aggressive and Difficult Behaviours

      • Duration: 1 day(s)
      • Level: Introductory

    A one-day workshop which equips participants with the skills and knowledge they need to avoid confrontational situations with difficult and aggressive clients and to use creative, effective strategies to calm a difficult and/or aggressive client when necessary.

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  2. Arrears Management: The Impact of Universal Credit and Welfare Benefit Reform

      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    The Welfare Reform Act and the introduction of Universal Credit are dramatically changing how welfare benefits are delivered. The housing element of Universal Credit is paid directly to claimants so it is essential that residents have the ability to budget and manage their money to ensure they do not incur rent arrears. Also available for delivery to a group of 5 or more staff at a time and location of your choice, we can tailor course content to meet any specific needs you may have. Please call Jason on 0344 515 1155 or email inhousetraining@shelter.org.uk to enquire.

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  3. Assertiveness Training: Increasing your Interpersonal Effectiveness

      • Duration: 1 day(s)
      • Level: Introductory

    This course enables delegates to maximise their skills, knowledge and potential through assertive behaviour.

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  4. Assured Shorthold Tenancies

      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course provides delegates with a better understanding of assured shorthold tenancies (ASTs) which are the most common form of tenure in the private rented sector and, following Localism, are being increasingly used in the social-rented sector. It examines homelessness prevention and housing advice interventions. This course also covers how to advise people entering ASTs, giving housing advisers more confidence.

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  5. Bankruptcy

      • Level: Introductory

    This half-day course will provide delegates with a good working knowledge of bankruptcy. Participants will explore the reasons why and how people make themselves bankrupt and in what circumstances it may be considered.

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  6. Benefits for EEA Nationals

      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This practical course provides a complete understanding of when a European Economic Area national is entitled to welfare benefits and tax credits. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Jason on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  7. Better Support for Frontline Staff: a Training Needs Analysis Approach

      • Duration: 1 day(s)
      • Level: Introductory

    The pace of change including demand for advice and funding cuts in the housing and homelessness sector is increasing and its even more important for organisations to understand the need for focused development and training programmes.

    This Training Needs Analysis workshop will provide you with tools and techniques to ensure you are delivering maximum benefit to staff and return-on-investment to your organisation. It will achieve this by introducing you to the different levels of TNA, the different techniques you can employ to identify specific learning needs and by highlighting a wide range of learning solutions that can address these needs.

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  8. Care Act and Housing

      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    The majority of the Care Act became law from April 2015 and makes extensive references to the role of housing and use of housing scenarios in the statutory guidance. This course discusses the most significant changes for the housing sector including suitable accommodation, prevention and relief of homelessness.

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  9. Casework Skills for Prevention and Advice Services

      • Level: Introductory
      • CPD: 5

    This course equips delegates with the key skills to manage their caseload effectively. Participants will be enabled to set targets, identify deadlines and overcome the difficulties associated with long-term casework. Delegates will explore the issues around shared work on case files, the importance of note taking and the effective closure of cases.

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  10. Challenging Homelessness Decisions

      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    This course gives delegates the opportunity to explore the legal principles against which homeless decisions are judged by the court. It looks in detail at reviews under s202 1996 Housing Act, as well as appeals on a point of law under s204 1996 Housing Act and the role of Judicial Review in the High Court.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 1 to 10 of 131 total

Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5