Assertiveness Training: Increasing your Interpersonal Effectiveness

This course enables delegates to maximise their skills, knowledge and potential through assertive behaviour.

Course contains

  • Being clear about what assertive behaviour is
  • Other behaviours and their effects on us and on others
  • Improving self esteem and confidence
  • Rights and responsibilities
  • Giving clear messages - the words and the body language
  • Techniques
    - Asking for what you want
    - Saying no
    - Receiving criticism
  • Planning support for your next steps

Learning outcomes

After attending this course delegates will be able to:
  • Name the four principles of assertive behaviour
  • Recognise three non-assertive behaviour types
  • Describe a model for how beliefs affect behaviour
  • Identify and modify at least four thinking errors which influence behaviour
  • Use at least two techniques for saying 'no'
  • Implement at least three techniques for dealing with criticism/disagreement
  • Use at least two techniques to ask for what you want
  • Describe guidelines for showing anger assertively.

Suitable for

People in all working environments who want to communicate more consistently and improve their relationships and effectiveness.

CPD hours 0