Employment and Support Allowance (ESA)

This practical course provides a comprehensive and practical guide to Employment and Support Allowance (ESA). It looks at the assessment process and how to trouble-shoot typical problems.
Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

Course contains

  • The assessment and main phases
  • How amounts are worked out
  • The assessment process
  • The ESA50
  • The exceptional circumstances criteria
  • The medical assessment
  • The Work Capability Assessment decision
  • The mandatory reconsideration process
  • Permitted work
  • Working Tax Credit
  • Avoiding and tackling ESA sanctions.

Learning outcomes

After this course, you will be able to:

  • Know who can claim ESA
  • Have an awareness of how amounts are worked out
  • Understand the ESA claims process from beginning to end
  • Be able to use the Work Capability Assessment criteria effectively
  • Know how to get ESA payments restarted when they are stopped following a failure to return forms and/or attend a medical appointment
  • Be able to advise claimants on their options following a medical assessment and a negative decision
  • Be able to guide claimants through the appeals process
  • Be able to advise ESA claimants effectively on their work related requirements and how to avoid sanctions
  • Options for returning to work including permitted work and Working Tax Credit
  • Have access to advice regarding any course-related question for 12 months after the course.

Suitable for

Essential training for anyone working with people affected by a health problem or disability.

Meet the trainer

Richard Stanier

Richard has over 30 years’ experience in housing benefits, having started his career in local government in 1984. Having attained the Full Professional Qualification of the Institute of Revenues Rating and Valuation, Richard has practiced as a consultant and trainer since 2003.

Whilst specialising in complex housing benefit and Universal Credit legislation in areas such as ‘persons from abroad’ and ‘exempt and supported accommodation’, Richard also has extensive experience in delivering introductory courses on housing benefit, the Council Tax Reduction Scheme, Universal Credit and welfare benefits generally.

As a consultant Richard has undertaken work involving Customer Service Excellence, performance management, business process re-engineering, management development, appeals, over-payments and stakeholder engagement.

CPD hours 5