Universal Credit in Practice

Based on experience of working with Universal Credit claimants nationally, this course provides delegates with a complete understanding of the problems currently being experienced and explores practical solutions advisers may need to employ.

This course is being run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email.

If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

‘I was really anxious about Universal Credit coming to our area - but now I have a great understanding about UC and how that works for us. David is an excellent trainer, he listens, he answers and he 'holds' the room.'

Refuge Worker, Wycombe Womens Aid

Please note we also run an 'Universal Credit Overview' course, taking place in London on 16 January 2019 and a 'Universal Credit: the Housing Element' course which is running in London on 21 November 2018.

Learning outcomes

After attending this course, you will:

  • Be able to advise on problems that occur during the claims process including claiming the wrong benefit and claims involving specified (exempt) accommodation;
  • Know when it is advisable to claim UC or whether a claim to legacy benefits is required
  • Understand typical eligibility problems including those affecting EEA nationals, students, young people, the claimant commitment and income received in respect of a past period
  • Be able to tackle delays and decision making errors including the evidencing of rent liabilities and the administration of the Work Capability Assessment
  • Understand when people are better off and able to make new claims to legacy benefits in the live (gateway) areas;
  • Know when a problem can be resolved by MR/appeal and when it may be necessary to use non-statutory interventions including the Independent Case Examiner
  • Have explored other practical problems and solutions that affect people claiming UC
  • Have access to advice regarding any Universal Credit question for 12 months after the course.
  • Suitable for

    This course is particularly relevant to staff who are about to or have recently begun working in a full service area.

    Meet the trainer

    Sarah Hayle has been a welfare rights worker for 25 years and is Advice Services Manager for a large independent advice centre in Northamptonshire. This involves specialist benefits casework as well as supporting and managing the advice team. She designs and delivers training to advisors, housing associations, local authorities and voluntary sector groups and gives regular update briefings on welfare reform. Sarah has a degree in Social Policy and in 2014 graduated from the Chartered Institute of Legal Executives Higher Diploma in Law and Practice.

CPD hours 5