Universal Credit in Practice

Run in partnership with The Benefits Training Co., this new one-day course is based on experience of working with Universal Credit claimants nationally. It will provide delegates with a complete understanding of the problems currently being experienced by claimants and will explore practical solutions advisers may need to employ.
Public course dates
Also offered in-house Information about in-house courses
Location Public Course Price
  Standard   Commercial Concessionary
10 Jul 2018 London £150.00 £150.00 £150.00
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15 Nov 2018 London £150.00 £150.00 £150.00
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‘I was really anxious about Universal Credit coming to our area - but now I have a great understanding about UC and how that works for us. David is an excellent trainer, he listens, he answers and he 'holds' the room.'

Refuge Worker, Wycombe Womens Aid

Please note we also run an 'Introduction to Universal Credit' course, taking place in London on 25 April 2018. If you are interested in a wider update of the Universal Credit rollout, you may be interested in our 'Welfare Reform: Update' course running in London on 1 May.

This course is being run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email.

If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Jason on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

Learning outcomes

After attending this course, you will:

  • Be able to advise on problems that occur during the claims process including claiming the wrong benefit and claims involving specified (exempt) accommodation;
  • Know when it is advisable to claim UC or whether a claim to legacy benefits is required
  • Understand typical eligibility problems including those affecting EEA nationals, students, young people, the claimant commitment and income received in respect of a past period
  • Be able to tackle delays and decision making errors including the evidencing of rent liabilities and the administration of the Work Capability Assessment
  • Understand when people are better off and able to make new claims to legacy benefits in the live (gateway) areas;
  • Know when a problem can be resolved by MR/appeal and when it may be necessary to use non-statutory interventions including the Independent Case Examiner
  • Have explored other practical problems and solutions that affect people claiming UC
  • Have access to advice regarding any Universal Credit question for 12 months after the course.
  • Suitable for

    This course is particularly relevant to staff who are about to or have recently begun working in a full service area.

    Meet the Trainer

    David Stickland has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

    David now combines training with working in frontline advice. He is the lead trainer at The Benefits Training Co. and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

    Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.

CPD hours 5