Welfare Benefits: Update

This refresher course provides an update on welfare benefit issues and the impact of the roll out of the full Universal Credit service. It also includes a summary of recent and future changes.

If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone us on 0344 515 1155. We can tailor the course content to meet the specific needs of the group.

Course contains

  • The Universal Credit full service areas
  • Changes of circumstances that can lead to a transfer to Universal Credit
  • Understanding awards
  • Getting paid
  • How changes of circumstances affect Universal Credit
  • Claiming via the online account
  • Typical Universal Credit problems
  • Trouble shooting
  • Tackling the cap on total household benefits
  • Recent and future changes, including:
    • - changes to Child Tax Credit and Universal Credit child elements
    • - changes to Employment and Support Allowance
    • - restrictions for young people aged 18-21
    • - changes to Universal Credit in respect of temporary accommodation
    • - the new taper rate that came into force on 10 April for those claiming Universal Credit.

Learning outcomes

After this course, you will be able to:

  • Understand how the welfare benefits and tax credits system has changed over the last year
  • Understand the impact of Universal Credit (UC) full service as it is expands nationally
  • Know how the full Universal Credit service affects tenants and service users with health, disability and support needs as well as families with children and people in work
  • Understand how the total household benefits cap changes in 2016/17 and how it affects Housing Benefit claimants with and without children
  • Understand the changes made to Child Tax Credit and UC child element from April 2017
  • Understand the changes to Employment and Support Allowance and Universal Credit from April 2017
  • Be aware of the changes to UC housing element for young people aged 18-21

Suitable for

Anyone who works with tenants and service users of working age.

CPD hours 5