Welfare Reform: Update

This course provides an update on welfare reform issues and the impact of the roll out of the full Universal Credit service. It also includes a summary of recent and future changes.

Run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email.

If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Jason on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

Public course dates
Also offered in-house Information about in-house courses
Location Public Course Price
  Standard   Commercial Concessionary
1 May 2018 London £150.00 £150.00 £150.00
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Course contains

  • The Universal Credit full service areas
  • Changes of circumstances that can lead to a transfer to Universal Credit
  • Understanding awards
  • Getting paid
  • How changes of circumstances affect Universal Credit
  • Claiming via the online account
  • Typical Universal Credit problems
  • Trouble shooting
  • Tackling the cap on total household benefits
  • Recent and future changes, including:
    • - changes to Child Tax Credit and Universal Credit child elements
    • - changes to Employment and Support Allowance
    • - restrictions for young people aged 18-21
    • - changes to Universal Credit in respect of temporary accommodation
    • - the new taper rate that came into force on 10 April for those claiming Universal Credit.

Learning outcomes

After this course, you will be able to:

  • Understand how the welfare benefits and tax credits system has changed over the last year
  • Understand the impact of Universal Credit (UC) full service as it is expands nationally
  • Know how the full Universal Credit service affects tenants and service users with health, disability and support needs as well as families with children and people in work
  • Understand how the total household benefits cap changes in 2016/17 and how it affects Housing Benefit claimants with and without children
  • Understand the changes made to Child Tax Credit and UC child element from April 2017
  • Understand the changes to Employment and Support Allowance and Universal Credit from April 2017
  • Be aware of the changes to UC housing element for young people aged 18-21
  • Have access to advice regarding any course-related question for 12 months after the course.

Suitable for

Anyone who works with tenants and service users of working age.

Meet the trainer

David Stickland has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

David now combines training with working in frontline advice. He is the lead trainer at The Benefits Training Co. and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.

CPD hours 5