Welfare Reform: Update

This practical course provides an update on welfare reform issues and the impact of the roll of the full Universal Credit service. It includes a summary of recent and future changes, the cap on total household benefits, the extension of Local Housing Allowance rates to rents in the social sector and the removal of gateway restrictions for new claims of Universal Credit.

This course is for delivery to groups of staff at a time and location of your choice, to enquire please phone Carmen on 0344 515 1155 or email inhousetraining@shelter.org.uk.

If you are looking to attend a scheduled date in London or Manchester please refer to our course called 'Housing Benefit and Universal Credit Update' which is run in partnership with The Benefits Training Co.

Public course dates
Also offered in-house Information about in-house courses
Location Public Course Price
  Standard   Commercial Concessionary
26 Sep 2017 London £150.00 £150.00 £150.00
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Course contains

  • The Universal Credit full service areas
  • Changes of circumstances that can lead to a transfer to Universal Credit
  • Claiming via the online account
  • Managing a Universal Credit claim in the digital areas
  • Work related requirements and digital signing
  • The total household benefits cap – 2016/17 changes
  • Exemptions from the total household benefits cap
  • Changes to rent restriction rules for social sector rents
  • Exemptions and Local Housing Allowance protected groups
  • Challenging decisions

Learning outcomes

After this course, you will be able to:

  • Know which areas are affected by the full Universal Credit service
  • Understand the process for claiming Universal Credit via the online account
  • Understand how changes in circumstances affect claimants on the old system and when this leads to a claim for Universal Credit
  • Know how the full Universal Credit service affects tenants and service users with health, disability and support needs as well as families with children and people in work
  • Understand how the total household benefits cap changes in 2016/17 and how it affects Housing Benefit claimants with and without children
  • Understand who is exempt from the total household benefits cap
  • Be able to advise households on benefit cap exemptions and how to ensure tenants are protected correctly
  • Be aware of the changes to the rent restriction rules for social sector rents and the extension of the Local Housing Allowance rules
  • Understand which rents are exempt from the Local Housing Allowance restrictions and when tenants should be protected
  • Know how to challenge wrong decisions.

Suitable for

Anyone who works with tenants and service users of working age.

CPD hours 5