Tackling Antisocial Behaviour and Harassment

This course explores antisocial behaviour in a housing context and provides delegates with an overview of legal and other remedies available to landlords and residents.

Participants will look at good practice in managing cases effectively, and consider practical strategies that landlords can use to minimise antisocial behaviour and harassment. The course also considers the impact of the Anti-social Behaviour, Crime and Policing Act 2014.

N.B. Our 2019 London courses are being held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

Public course dates
Also offered in-house Information about in-house courses
Location Public Course Price
  Standard   Commercial Concessionary
1 May 2019 Resource for London £130.00 £140.00 £120.00
- +
2 Oct 2019 Resource for London £220.00 £250.00 £170.00
- +
Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

Course contains

  • Preventing antisocial behaviour in social housing
  • Overview of the Anti-social Behaviour, Crime and Policing Act 2014
  • Mediation and acceptable behaviour contracts
  • Multi-agency working and data sharing
  • Possession action where the issue is antisocial behaviour, including recent changes to the possession grounds
  • New Civil Injunctions (replacing ASBOs and ASBIs)
  • The law on nuisance
  • The 'Respect Agenda'
  • Good practice in the gathering of evidence.

Learning outcomes

After this course, you will be able to:

  • Consider the viability of measures for preventing antisocial behaviour
  • Know when, and how, access to mediation or acceptable behaviour contracts is appropriate
  • Seek injunctions
  • Pursue possession actions, where the issue is antisocial behaviour
  • Decide whether or not the complaint is nuisance
  • Manage antisocial behaviour cases more effectively
  • Appreciate the need for multi-agency working, especially with regard to evidence gathering and assistance in pursuing legal remedies.

Suitable for

Frontline housing staff and housing managers, staff responsible for developing antisocial behaviour strategies, and advisers and support workers.

Meet the trainers

Roger Barton: 1 May 2019

Roger Barton worked for over 15 years as a criminal investigative officer for a South London borough dealing with illegal evictions and harassment by private landlords, and hate crime in the private housing sector. He also worked at an advice desk providing practical help on a range of housing related topics, from disrepair issues to mortgage advice and attended the local court as part of a free representative scheme. Roger specialises in the prevention and prosecution of illegal evictions and tenant harassment, hate crime harassment and other forms of anti-social behaviour as well as understanding security of tenure and provision of homelessness options, in particular the complex area of eligibility of foreign nationals. He has combined this work with a career as a freelance trainer for the last 14 years, designing a variety of courses for a range of organisations including the Metropolitan Police and Shelter.

Ian Dunn: London 2 October 2019

Ian has worked for Shelter as a trainer and consultant since 2004. He has been working and training in housing law for almost 20 years. As well as lecturing in social welfare law at the University of Westminster he has many years’ experience working with housing associations and local authorities providing tailored courses. Ian excels at conveying complex information in an easy to understand way and adapting to the knowledge and experience of the group. Ian encourages interaction and questions from participants and has a warm, approachable manner.

CPD hours 5