Assertiveness Training: Increasing your Interpersonal Effectiveness

This practical course aims to help you develop your confidence and the skills and techniques to get your message across, stand up for yourself and have more impact in the workplace.

COVID-19 UPDATE: Following the government’s announcements on 16 March, it is clear we are entering a new phase of the coronavirus pandemic. As such, we feel it is best to stop delivery of all face-to-face training until further notice.

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

Course contains

  • Being clear about what assertive behaviour is - and isn't!
  • Other behaviours and their effects on us and on others
  • Exploring some of our current thinking and behaviour patterns
  • Improving self esteem and confidence
  • Our rights - and responsibilities
  • Giving clear confident messages - assertive works and body language
  • Techniques
    - Asking for what you want
    - Saying no
    - Receiving criticism
  • Planning support for your next steps

Learning outcomes

After attending this course delegates will be able to:
  • Look and sound more assertive in meetings and work situations
  • Continue to develop confidence and self esteem and feel better about yourself
  • Use at least two techniques for saying 'no'
  • Deal with criticism and disagreement
  • Use at least two techniques to ask for what you want
  • Clearly distinguish between assertive other behaviours and make choices about what behaviours will be most effective.

Suitable for

People in all working environments who want to communicate more consistently and improve their relationships and effectiveness.

Trainer - Ruth Webster

Ruth Webster has been a trainer for us since 2000. As well as working as a freelance trainer, she also currently holds a position as head of organisational development for one of the UK's largest arthritis charities. Before this Ruth held a role as head of talent with a major UK children's charity, and before that spent 13 years leading the Learning and Development team for one of the largest housing associations in England.

Ruth believes that good managers are the key to engaged and motivated employees, and that managers need development opportunities that are holistic, relevant, effective and fun. She has developed and delivered a number of successful in-house management development programmes, which included action-learning sets, mentoring and project work as well as classroom based activity.

Ruth is a trained and experienced coach and mentor and is a licensed Myers Briggs Type Indicator practitioner. She also has expertise in team and personal development, and managing through change. Ruth trains a wide variety of skills and management courses for us.

CPD hours 0