Benefits for Older People

This course provides a comprehensive overview of the benefits that can be claimed by older people.

This course is being run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email.

If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

Learning outcomes

After attending this course, you will:

  • Understand how the benefits system is structured and the eligibility rules for the benefits claimed by older people;
  • Have gained an awareness of the principles behind means testing and how Pension Credit is worked out;
  • Be able to help people make successful claims for disability benefits such as Attendance Allowance;
  • Understand which benefits can/cannot be paid at the same time including how Carer’s Allowance overlaps with the Retirement Pension;
  • Be able to complete basic benefit checks to ensure older people are claiming their likely entitlements;
  • Be able to advise people on how to make claims and how to challenge decisions;
  • Have access to advice regarding any course-related question for 12 months after the course (not available for in-house customers).
  • Suitable for

    This course is relevant for anyone working with people aged approximately 65 and above. Participants need no previous knowledge of the benefits system.

    Meet the trainer

    David Stickland

    David Stickland has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

    David now combines training with working in frontline advice. He is the lead trainer at The Benefits Training Co. and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

    Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.

CPD hours 5