Casework Skills for Prevention and Advice Services

This course equips delegates with the key skills to manage their caseload effectively. Participants will be enabled to set targets, identify deadlines and overcome the difficulties associated with long-term casework. Delegates will explore the issues around shared work on case files, the importance of note taking and the effective closure of cases.

COVID-19 UPDATE: Following the government’s announcements on 16 March, it is clear we are entering a new phase of the coronavirus pandemic. As such, we feel it is best to stop delivery of all face-to-face training until further notice.

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

‘Brilliant confidence builder for casework and reflection.’

East London Foundation Trust, Bedford Community Mental Health Team

Course contains

  • Understanding prevention and advice
  • Skills of an effective caseworker
  • Identifying and agreeing priority tasks with clients
  • Identifying key stages in the case management process
  • Identifying and managing barriers to casework progression
  • Developing good practice in recording case notes and information
  • Working towards outcomes and case closure

Suitable for

Homelessness and housing officers, housing advisers, and other professionals whose day-to-day work involves managing and progressing cases in a casework environment.

Meet the trainer

Rita Parmar

Rita has run advanced housing law courses for Shelter Training since 2000. She has specialised in housing law since 1996. Rita worked in Shelter’s Legal Team from 1999 to 2016 as a solicitor and managing solicitor where her caseload included Court of Appeal cases, emergency judicial review applications for homelessness, possession actions and urgent injunctions for unlawful evictions and disrepair. She also had a 6 month attachment to Haringey Women’s Forum giving housing law assistance to women fleeing domestic violence. Additionally, Rita has taught housing law to undergraduates on the LLB course and to graduates on the MA course in legal advice at London Metropolitan University. Her experience in running housing cases led to her co-authoring "Court Procedures and Housing Cases: A Practitioner's Guide".

CPD hours 5