Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT
Course contains
- What do we mean by emotional Labour?
- Types of emotional labour
- The hidden stress of emotional labour
- Empowering communication skills with clients
- Building resilience, personally and professionally
- Defining reflective practice and how do we learn from it?
- Critical reflection
- An introduction to mindfulness, looking after yourself
Learning outcomes
After this course, you will be able to:
- Describe the concept of emotional labour and consider the relevance of this to your role
- Explore techniques such as communication skills, reframing and positive self-talk to support your resilience in the workplace
- Identify support services available to you
- Using reflective practice, develop you skills in managing your emotional well-being
- An excellent reminder of ‘why I do this job’ and avoiding ‘job burnout’
Suitable for
Any worker delivering housing or support services to the public in any setting and their managers. The course is particularly useful for homeless services, night shelter staff, hostels, YMCA, Foyers, day centres, rolling shelters and floating support services.
Meet the trainer
Tracy Keane is highly qualified in the field of social care with extensive experience of management in Early years, Youth Justice, Children’s Homes, Crisis Counselling, Disability services and managing staff and teams of volunteers within the statutory, charitable and private sectors.
Alongside her working life, Tracy has been a short term and respite foster carer for hard to place children and young people for many years.
Tracy has set up new social care projects for different local authorities and charities and managed the funding for these to ensure their success including appropriate adult services, mentoring services and services to support young people and adults who go missing from home or care.
In recent years Tracy has worked within the police service as an investigator on response teams, expanding her knowledge and experience in safeguarding and domestic violence and the criminal justice system in general.
Tracy is now a freelance trainer and consultant, working with professionals in Health and Social care and enjoys sharing her knowledge and experience with other professionals.
