Emotional Labour and Resilience

This one-day course provides an overview of emotional labour. Emotional labour is the personal energy it takes for the purpose of addressing people’s feelings, making people comfortable, or living up to social expectations. It’s called “emotional labour” because it ends up using – and often draining – our emotional resources.
Staff working with people at risk of homelessness require high levels of social skills and emotional intelligence. This course will help teams to consider the impact of emotional labour, skills to enhance their resilience, and models of reflective practice. The training also serves as an excellent reminder of 'why I do this job' and can assist in avoiding 'job burnout'.

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

Course contains

  • What do we mean by emotional labour?
  • Types of emotional labour
  • The hidden stress of emotional labour
  • Empowering communication skills with clients
  • Building resilience, personally and professionally
  • Defining reflective practice and how do we learn from it?
  • Critical reflection
  • An introduction to mindfulness, looking after yourself

Learning outcomes

After attending, staff will be able to:

  • Describe the concept of emotional labour and consider the relevance of this to their roles
  • Explore techniques such as communication skills, reframing and positive self-talk to support their resilience in the workplace
  • Identify support services available to them
  • Using reflective practice, develop their skills in managing their own emotional well-being
  • An excellent reminder of ‘why I do this job’ and avoiding ‘job burnout’

Suitable for

Teams of staff and their managers, who deliver housing or support services to the public in any setting. This training will be particularly useful for homeless services, night shelter staff, hostels, YMCA, Foyers, day centres, rolling shelters and floating support services.

N.B. A follow-up full day of training on ‘Using Reflective Practice’ is recommended to ensure the learning and practices covered on this course are fully embedded.

Meet the trainer

Tracy Keane is highly qualified in the field of social care with extensive experience of management in Early years, Youth Justice, Children’s Homes, Crisis Counselling, Disability services and managing staff and teams of volunteers within the statutory, charitable and private sectors. Alongside her working life, Tracy has been a short term and respite foster carer for hard to place children and young people for many years. Tracy has set up new social care projects for different local authorities and charities and managed the funding for these to ensure their success including appropriate adult services, mentoring services and services to support young people and adults who go missing from home or care. In recent years Tracy has worked within the police service as an investigator on response teams, expanding her knowledge and experience in safeguarding and domestic violence and the criminal justice system in general. Tracy is now a freelance trainer and consultant, working with professionals in Health and Social care and enjoys sharing her knowledge and experience with other professionals.

CPD hours 5