Limited Capability for Work

This course provides a comprehensive and practical guide to Employment and Support Allowance (ESA) and how limited capability for work affects Universal Credit. It looks at the assessment process and how to trouble-shoot typical problems.

Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

N.B. Our January-May 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact with any queries rather than the venue direct).

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

Course contains

  • Introductions and overview
  • The assessment and main phases
  • How amounts are worked out
  • The assessment process
  • The ESA/UC50
  • The exceptional circumstances criteria
  • The medical assessment
  • The Work Capability Assessment decisions
  • The mandatory reconsideration process
  • The appeals process
  • Work related activity
  • Permanent rights
  • Tackling sanctions
  • Moving into work

Learning outcomes

After attending this course, you will:

  • Know who can claim ESA and/or UC because they are currently unable to work;
  • Understand the ESA/UC claims process;
  • Be able to use the Work Capability Assessment criteria effectively;
  • Know how to get ESA payments restarted when they are stopped following a failure to return forms and/or attend a medical appointment;
  • Be able to guide claimants through the appeals process;
  • Be aware of the options for returning to work including permitted work and Working Tax Credit;
  • Have an awareness of how and when ESA claimants are likely to be affected by Universal Credit;
  • Have access to advice regarding any course-related question for 12 months after the course.

Suitable for

This course is important for any staff who work with people affected by a health problem or a disability.

Meet the trainer

David Stickland

David Stickland has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

David now combines training with working in frontline advice. He is the lead trainer at The Benefits Training Co. and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.

CPD hours 5