Maximising Income for Tenants

This course enables housing staff to maximise income for their tenants. Although it looks at the whole benefits system it has a particular focus on housing related payments and getting the rent paid. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

Public course dates
Also offered in-house Information about in-house courses
Location Public Course Price
  Standard   Commercial Concessionary
19 Mar 2020 Resource for London £150.00 £150.00 £150.00
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This course is run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

Course contains

  • The structure of the benefits and tax credits system
  • Who can claim each benefit?
  • Benefit authorities
  • Housing related payments:
    •     - Housing Benefit

          - Universal Credit Housing Element

  • Understanding amounts and checking shortfalls
  • Filling gaps in the rent account
  • Discretionary Housing Payments
  • Impact on housing related benefits:
    •     - Work requirements and the sanctions regime

          - The Work Capability Assessment

          - Disability benefits

  • Moving home
  • Hospital, prison and care

Learning outcomes

By the end of the course participants will:

  • Be aware of the range of benefits that make up the benefits and tax credits system and who can claim them
  • Know when a tenant should claim housing related benefits through Universal Credit and when it should be Housing Benefit
  • Know when and how it is possible to fill gaps in the rent account by getting housing related benefits paid retrospectively
  • Be able to identify the correct package of benefits for their tenants and help with the claims process
  • Be able to identify increases in means tested benefits and tax credits following an award of a disability benefit
  • Be able to trouble-shoot problems that typically affect tenants
  • Have access to the BTC advice service for 12 months after the course.

Suitable for

This course is important for housing officers and any staff involved in arrears management.

Meet the trainers

David Stickland has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.

CPD hours 5