Maximising Income for Tenants

This course enables housing staff to maximise income for their tenants. The course looks at the whole benefits system but has a focus on housing related payments and getting the rent paid.
Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.


PLEASE BOOK EARLY: We confirm/cancel courses three weeks in advance. Book your place early to give us an accurate idea of delegate numbers and to avoid disappointment.


If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alex on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.


This course is run in partnership with The Benefits Training Company. It includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

Course contains

  • Factors that affect entitlement to benefits in the wider system
  • The structure of the benefits and tax credits system
  • Benefit definitions – who can claim each benefit?
  • Universal Credit (UC) rollout issues
  • Housing Benefit or UC Housing Element?
  • Impact of changes of circumstances
  • Claiming UC
  • Managing the single monthly payment
  • Discretionary Housing Payments
  • Completing a basic benefits check
  • Challenging decisions

Learning outcomes

By the end of the course participants will:

  • Be aware of the range of benefits that make up the benefits and tax credits system and who can claim them;
  • Know when a tenant should claim housing related benefits through Universal Credit and when it should be Housing Benefit;
  • Know when and how it is possible to fill gaps in the rent account by getting housing related benefits paid retrospectively;
  • Be able to identify the correct package of benefits for tenants and help with the claims process;
  • Be aware of the likely work requirements that affect different vulnerable client groups;
  • Be able to trouble-shoot problems that typically affect tenants;

Suitable for

This is a practical course, suitable for Housing Options teams, housing officers and any staff involved in arrears management..

Meet the trainers

David Stickland

David Stickland has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.

CPD hours 5