Delivery Information

Delivery costs:

Delivery is £3.95 per order. Due to different despatch locations, your order may arrive in separate parcels. We aim to despatch all orders within 3 working days.

Despatch times for Secondhand:

  • We aim to despatch orders within 3 working days
  • Second-hand items on our online shop are listed and despatched by individual Shelter shops across the country, so your order may arrive in separate parcels
  • We use Evri tracked or Royal Mail 48 hour tracked services for all second-hand item orders. 

Despatch times for orders containing Gifting, New Homeware, Merchandise:

  • We aim to despatch all orders within 3 working days
  • We use Royal Mail standard & tracked services
  • We do not accept international orders
  • No orders are despatched on Sundays as our warehouse is closed, any Sunday orders are picked and packed on the Monday (or next working day if a public Bank holiday)

You will receive a notification once your item has been despatched if a valid email address is provided at checkout.