COVID-19 - may impact delivery times, we will endeavour to keep you informed as possible with regards any impact it may have.
We aim to despatch all orders as follows:
- orders received before 2pm – Same day despatch, via Royal Mail standard delivery
- orders received after 2pm – Next day despatch, via Royal Mail standard delivery
- orders received after 2pm between Friday and Sunday will be despatched, via Royal Mail standard delivery the next working day (Monday)
- The big walk merchandise are free P&P if ordered this week by Friday, T shirt will be delivered by the end of next week (following Friday).
In the instance of a high volume of orders during peak times, these timings may include 2 extra days despatch time. (We are operating as usual but please allow an extra few days for delivery - due to current COVID-19 restrictions.)
- Up to 1kg: £2.95
- 1kg up to 2kg: 3.95
- 2kg up to 30kg: £5.95
For any items purchased from the secondhand store please follow the steps on this page: https://shop.shelter.org.uk/a/returns
For any queries regarding any of our new goods such as Christmas cards and Chocolate please email: email@example.com