Support in the age of Universal Credit

The introduction of Universal Credit isn't just about the facts and figures; it will change some of the fundamental ways that we support clients to manage their housing, income and future. Many of the traditional relationships that support workers rely on will end and both workers and clients are facing a new reality. At the same time changes to social housing are also fast changing some of the certainties we have become accustomed to. This workshop aims to bring some of the key challenges into the fore and allow workers space to discuss the implications for and challenges to their own support work and to begin to plan their response.

Please note this is a half day workshop.

Group training (5-18 staff): Commercial rate £530; Standard / Concessionary £515 + plus trainer’s expenses + VAT

Course contains

  • Universal Credit and Social Housing the key changes
  • Impact on our clients – including online interaction with benefit processes
  • Impact on our work
  • Changes to professional relationships
  • New responses for the future
  • Sharing knowledge

Learning outcomes

After this course, you will be able to:

  • Demonstrate good awareness of the key changes that Universal Credit brings with it
  • Share knowledge with colleagues
  • Understand some of the possible and probable changes in social housing
  • Be able to describe the impact on your own clients
  • Be able to begin to plan for the changes to your own work and professional relationships

Suitable for

All types of support workers including those operating at strategic and management levels, those with no or little knowledge of Universal Credit will be able to participate alongside those with a good knowledge as we focus on the impacts and responses and can openly share experiences and knowledge to improve our awareness and practice.

CPD hours 0