Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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  1. Challenging Prevention & Homelessness Decisions

    • Location(s): Resource for London
    • Course Date(s): 3 Dec 2019, 28 Apr 2020
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £180.00

    This course gives delegates the opportunity to explore the legal principles against which homeless decisions are judged by the court. It looks in detail at which decisions can be reviewed under Part VII of the Housing Act 1996 as amended by the Homelessness Reduction Act 2017, as well as appeals on a point of law under s204 1996 Housing Act and the role of Judicial Review in the High Court.

    PLEASE BOOK EARLY: We confirm/cancel courses three weeks in advance. Book your place early to give us an accurate idea of delegate numbers and to avoid disappointment.

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  2. Civil and Criminal Legal Remedies for Victims of Domestic Violence

    • Location(s): [In-house]
      • Duration: 2 day(s)
      • Level: Introductory
      • CPD: 10

    This course covers the whole range of civil and criminal legal remedies for victims of domestic violence. It covers marriage, divorce, cohabitation, forced marriage, Domestic Violence Concession, criminal law, injunctions, children, contact and residence proceedings.

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  3. Client Interviewing and Negotiation Skills

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This one-day course explores strategies to more quickly build rapport and conduct productive and tailored interviews. It examines how best to identify and understand the needs of the client and how the interviewer can flex their own style to better manage the conversation and deal with, or prevent negative reactions. Swiss psychiatrist Carl Jung said that “Everything that irritates us about others can lead us to a better understanding of ourselves.” Please note: the timings for this course are 9:15 to 16:45

    N.B. Our January-May 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

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  4. Communication Skills

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course enables delegates to develop effective communication skills by exploring models of verbal vs non-verbal communication and influencing as well as strategies for listening and adapting your speaking style so that others will listen.

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  5. Community Care and Housing

    • Location(s): Resource for London
    • Course Date(s): 5 Mar 2020
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £170.00

    This course looks in detail at The Care Act 2014 including the philosophies that underpin the Act and the most significant changes it brought. The course also looks at the Act within the context of its potential utility in the prevention and relief of homelessness.

    PLEASE BOOK EARLY: We confirm/cancel courses three weeks in advance. Book your place early to give us an accurate idea of delegate numbers and to avoid disappointment.

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  6. Counselling Skills for Non Counsellors

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This course outlines a three-stage approach for using basic counselling skills with service users, as well as looking at boundaries for personal involvement and managing stress.

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  7. Customer Care (and Telephone Skills)

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    Starting by looking at the most common things that annoy people when they are experiencing poor customer service, delegates then examine the 7 basic needs of clients so that they can implement quick and straightforward strategies in order to meet those needs. From building rapport to structuring a conversation in order to reach a satisfactory outcome for the customer, this course also examines common ways that staff working in customer care can get ‘hooked’ by a challenging customer. Methods of avoiding those hooks will be examined as well as strategies for telling customers what they don’t want to hear. Also, where needed, strategies for dealing with customers on the telephone.

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  8. Debt Advice: An Introduction

    • Location(s): Resource for London
    • Course Date(s): 5 Feb 2020
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £150.00

    Run in partnership with The Benefits Training Co., this one-day course provides an overview of the debt advice process and helps staff support tenants and service users with debt problems. For delegates attending our public training, the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email.

    PLEASE BOOK EARLY: We confirm/cancel courses three weeks in advance. Book your place early to give us an accurate idea of delegate numbers and to avoid disappointment.

    If you would like this training delivered to a group of 5 or more staff at your premises, please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

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  9. Defending Mortgage Possession Proceedings

    • Location(s): Resource for London
    • Course Date(s): 19 Nov 2019, 26 Mar 2020
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £170.00

    This course provides a practical understanding of court’s powers to assist mortgage borrowers in arrears. It looks at practical and legal issues that arise in defending mortgage possession proceedings in court and the court’s powers to allow borrowers to remain in their homes.

    PLEASE BOOK EARLY: We confirm/cancel courses three weeks in advance. Book your place early to give us an accurate idea of delegate numbers and to avoid disappointment.

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  10. Developing your Advising and Interviewing Skills

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    What makes for an effective advice and interview session and how best to achieve that? This course offers a structure for interviewing clients and an outline for moving from acknowledging the client’s feelings to dealing with the client’s issue in order to build rapport, stay focused and get the best out of the interview. It also offers best practice in listening to clients as well as addressing their 4 key needs. The second half of the course focuses on Motivational Interviewing techniques in order to empower the client to take action as well as to overcome and not reinforce any resistance they may have. It offers strategies for eliciting change talk from the client as well as ways of giving bad news.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

Set Descending Direction

Items 11 to 20 of 115 total

Page:
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