Find a training course

In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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  1. Working with People with Multiple and Complex Needs

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Intermediate

    Aimed at front-line staff working in advice agencies, hostels, day centres, supported housing, floating support, street services, and other services working with homeless people, this course aims to improve the outcomes for people with multiple needs who access housing and support services.

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  2. Working with People with Dual Diagnosis

    • Location(s): [In-house]
      • Level: Introductory
      • CPD: 5

    This course will raise delegates awareness of relationships between mental illness and drug and alcohol dependency. Participants will look at good practice issues, medical and therapeutic interventions and referral processes. 

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  3. Professional Boundaries

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    This one-day course develops practice through a day of interactive learning and discussion. The course allows delegates to have fun as they actively test their boundaries, share good and poor practice examples and are guided through establishing the difference between professional and other relationships. We are also able to flex the content to address any problems that you identify with current working practices.

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  4. Mental Health Awareness

    • Location(s): [In-house]
      • Level: Introductory
      • CPD: 5

    This course aims to increase delegates' understanding of mental health issues and conditions. There will also be opportunities to discuss strategies and approaches to support people with these conditions. Alongside this, there will be time spend on developing an understanding of the mental health sector and range of mental health services.

    N.B. Our January-May 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

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  5. Mental Health and Housing

    • Location(s): Resource for London
    • Course Date(s): 2 Dec 2019, 24 Feb, 4 Jun 2020
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    Price starts at: £120.00

    This course is delivered within the context that a disproportionate number of people experiencing mental ill-health become homeless and a disproportionate number of people who become homeless develop mental health problems. The course examines the relevant mental health, community care and housing law that can assist in preventing and relieving homelessness and developing appropriate support packages.

    PLEASE BOOK EARLY: We confirm/cancel courses three weeks in advance. Book your place early to give us an accurate idea of delegate numbers and to avoid disappointment.

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  6. Managing Risk working with Older People

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Aimed specifically at those working in or managing Extra Care, Retirement or Sheltered Housing this course covers effective client and premises risk assessment with older people facing challenges from Dementia, declining physical abilities and long term health conditions. We will consider how to assess and manage risk in context of Mental Capacity and human rights. This course can be easily tailored to meet the needs of teams looking to address specific problems or learning outcomes. This course is interactive, enjoyable and aimed at a group of workers who need to see the practical value of training quickly.

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  7. Lone Working

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory

    Starting with a risk assessment strategy, this course then seeks to offer participants strategies for avoiding the potential hazards on working on their own. It examines why clients might pose a risk to us and what are some of the signs, both overt and subtle, that a client might be about to become aggressive. It then examines calming and de-escalating strategies, looking at some strategies that are unique yet powerful in calming clients so that they don’t pose a risk to lone workers.

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  8. Housing Law for Supported Housing Workers

    • Location(s): [In-house]
      • Level: Introductory
      • CPD: 10

    This course provides those working in supported housing with an overview of relevant law in two key areas: security of tenure and homelessness and allocations. Participants will develop a good understanding of the rights of tenants and residents, the obligations of landlords and an appreciation of issues relating to statutory housing duties and access to social housing.

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  9. Homelessness: Multiple Needs and the Law

    • Location(s): Resource for London
    • Course Date(s): 30 Mar 2020
      • Duration: 1 day(s)
      • Level: Intermediate
      • CPD: 5

    Price starts at: £120.00

    This course will increase delegates' knowledge of the rights and entitlements of homeless people with multiple needs to assistance and support under community care legislation and homelessness legislation. Participants will increase their confidence in their advocacy skills and awareness of the importance of casework informing strategic planning.

    PLEASE BOOK EARLY: We confirm/cancel courses three weeks in advance. Book your place early to give us an accurate idea of delegate numbers and to avoid disappointment.

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  10. Financial Capability for Advisers

    • Location(s): [In-house]
      • Duration: 1 day(s)
      • Level: Introductory
      • CPD: 5

    This course trains advisers/staff to provide advice and assistance to residents in the areas of budgeting, managing their finances and debts and to understand the complicated Universal Credit system. There have been substantial changes to the Welfare and Housing Benefit systems particularly with the introduction of the Universal Credit which are having significant implications for claimants.Universal Credit is paid to claimants on a monthly basis. This immediately raises issues for some residents in being able to budget and manage their money and pay their housing costs.

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In-house training
Courses delivered at a time and location to suit you for groups of six or more of your staff.

Public training
Attend a public course on a date that suits you in central Bristol, Birmingham, London, Manchester, Newcastle, Sheffield and York.

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Items 1 to 10 of 15 total

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